Appliance Installation and Repair Technician
About The Position
As an Appliance Installation and Repair Technician, you travel to customers’ homes to diagnose, disassemble, and repair large products. You provide services that exceed customer expectations while ensuring orders are completed in a way that maximizes profitability. You create a seamless customer experience by advising customers on products and services, performing complex work, evaluating the severity of device issues, and de-escalating difficult client interactions when needed. You fulfill appointments independently and as the leader of a two-person crew. Internally, Best Buy refers to this role as a Repair Double Agent.
Requirements
- Experience actively using and learning about home theater and appliance products.
- At least 6 months of experience delivering, installing, or repairing consumer electronic products.
- At least 1 year of experience in a customer service or in-home services environment.
- At least 1 year of experience in the electronics industry.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
- Current, valid driver’s license.
- Must be at least 21 years old.
- Must have and maintain a driving record that meets Best Buy safety standards.
- Acquire and maintain any required state or local licensing within 90 days of hire.
- Ability to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.
Nice To Haves
- Customer service experience, including resolution of complex issues.
Responsibilities
- Prepare customers’ products for repair in the home.
- Manage routes, part orders, and returns to avoid excessive costs and losses.
- Perform triage, manage client expectations, keep work orders up to date, and close orders accurately and on time.
- Offer alternative solutions when customers choose not to continue with their repair.
- Manage inventory and vehicle maintenance in partnership with other team members.
- Provide feedback and training opportunities to the team.
- Advise customers on products and services and de-escalate difficult client interactions as needed.
- Fulfill appointments individually and as the leader of a two-person crew.
Benefits
- Competitive pay.
- Employee discount.
- Financial savings and retirement resources.
- Support for physical and mental well-being.
- Leaves of absence and potential pay sources based on eligibility.
- Paid time off for eligible full-time and part-time employees.
- Some roles may be eligible for incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
