Appliance Installation and Repair Technician

Best Buy • Aurora, CO

4d • Onsite

About The Position

As an Appliance Installation and Repair Technician, you travel to customers’ homes to diagnose, disassemble, and repair large products. You provide service that exceeds customer expectations while helping ensure orders are completed profitably. You create a seamless customer experience by advising customers on products and services, performing complex work, evaluating the severity of device issues, and de-escalating difficult client interactions when needed. You fulfill appointments individually and as the leader of a two-person crew. Best Buy internally refers to this role as a Repair Double Agent.

Requirements

• Experience actively using and learning about home theater and appliance products.
• At least 6 months of experience delivering, installing, or repairing consumer electronic products.
• At least 1 year of experience in a customer service or in-home services environment.
• At least 1 year of experience in an electronics industry.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Current, valid driver’s license.
• Must be at least 21 years old.
• Must have and maintain a driving record that meets Best Buy safety standards.
• Ability to acquire and maintain any required state or local licensing within 90 days of hire.
• Ability to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.

Nice To Haves

• Customer service experience, including resolution of complex issues.

Responsibilities

• Prepare customers’ products for repair in the home.
• Manage routes, part orders, and returns to avoid excessive costs and losses.
• Perform triage, manage client expectations, keep work orders up to date, and close orders accurately and promptly.
• Offer alternative solutions when customers choose not to continue with a repair.
• Manage inventory and vehicle maintenance in partnership with other team members.
• Provide feedback and training opportunities to the team.
• Advise customers on products and services.
• Evaluate device issues and de-escalate difficult client interactions as needed.
• Fulfill appointments independently and as the leader of a two-person crew.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off for eligible full-time and part-time employees, based on applicable factors.
• Incentive pay may be available for certain roles, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed