Appliance Installation and Repair Technician

Best Buy • Aurora, CO

3d • Onsite

About The Position

As an Appliance Installation and Repair Technician, you’ll travel to customers’ homes to diagnose, disassemble, and repair large products. You’ll provide service that exceeds customer expectations and help ensure orders are completed in a way that maximizes profitability. You’ll advise customers on products and services, perform complex work, evaluate the severity of device issues, and de-escalate difficult interactions as needed. You’ll fulfill appointments individually and as the leader of a two-person crew. Best Buy internally refers to this role as a Repair Double Agent.

Requirements

• Experience actively using and learning about home theater and appliance products.
• At least 6 months of experience delivering, installing, or repairing consumer electronic products.
• At least 1 year of experience in a customer service or in-home services environment.
• At least 1 year of experience in the electronics industry.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Current, valid driver’s license.
• Must be at least 21 years old.
• Ability to maintain a driving record that meets Best Buy safety standards, such as having a minimal number of violations or accidents.
• Ability to acquire and maintain any required state or local licensing within 90 days of hire.
• Ability to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.

Nice To Haves

• Customer service experience, including resolution of complex issues.

Responsibilities

• Prepare customers’ products for in-home repair.
• Manage routes, part orders, and returns to avoid excessive costs and losses.
• Perform triage, manage client expectations, keep work orders up to date, and close orders accurately and promptly.
• Offer alternative solutions when customers choose not to continue with a repair.
• Manage inventory and vehicle maintenance in partnership with other team members.
• Provide feedback and training opportunities to your team.
• Advise customers on products and services and help provide a seamless customer experience.
• Evaluate device issues and de-escalate difficult customer interactions as needed.
• Fulfill appointments individually and as the leader of a two-person crew.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence, with eligibility and duration depending on circumstances and applicable factors.
• Paid time off for eligible full-time and part-time employees, based on work location, employment status, salary or hourly status, and years of service.
• Incentive pay for certain eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed