Service Technician, Appliance Repair

TransformCo•West Hartford, CT

3d•$18 - $30•Onsite

About The Position

The Appliance Repair Technician travels to customers’ homes to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves. The role focuses on quality and efficient repairs, consistently delivering an excellent customer experience, and offering value-added solutions that help make customers’ homes cleaner, more comfortable, and protected. Technicians maintain and organize their company trucks and manage parts efficiently. The position involves variable and flexible hours, required overtime, and travel of up to 100%.

Requirements

High school diploma or general education degree.
Mechanical knowledge and aptitude, including use of testing and repair tools.
Ability to follow directions and processes for quality workmanship.
Ability to use a smartphone, including for part ordering.
Successfully pass a background check and drug screen.
Valid driver’s license for the state or states in which the employee works.
Ability to travel up to 100%.
Ability to work variable and flexible hours, including required overtime.
Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
Excellent verbal and written communication skills, including the ability to read, write, and speak English.
Ability to constantly lift, carry, push, or pull up to 20 pounds; frequently lift, carry, push, or pull 50 pounds; and occasionally lift, carry, push, or pull 100 pounds.
Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
Ability to occasionally reach above shoulder.
Ability to drive an automatic transmission vehicle.

Nice To Haves

Experience repairing and diagnosing a variety of home appliances.

Responsibilities

Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves, with high levels of quality and efficiency.
Deliver an excellent customer experience that consistently exceeds expectations.
Provide customers with value-added solutions that help make their homes cleaner, more comfortable, and protected.
Keep the company truck well-maintained and organized, and help manage parts efficiently.
Perform other duties as assigned.

Benefits

Hourly base rate of $18–$30, depending on experience, certification, and location.
Comprehensive medical, dental, and vision benefits.
Employer-paid health care subsidy of up to $4,000 annually toward dependent-tier medical coverage for eligible employees, prorated throughout the plan year.
Opportunity to contribute to a 401(k) plan with an employer match of 100% on the first 3% of salary contributed before tax.
Opportunity to earn performance bonuses and sales incentives.
Year-round work and cross-training.
Training through Sears Technical Institute.
Onboarding buddy and mentor technicians.
Career advancement and cross-training opportunities.
Company-provided vehicle, uniforms, specialty tools, mobile phone, and technical-support app.