Field Service Technician (Appliance Repair) - Plano, TX (Frisco, Allen, McKinney)
About The Position
LG Electronics is seeking a Field Service Technician (DMST) to join its Customer Service team in the North Dallas, Texas metro area. The technician must be able to cover Frisco, Plano, McKinney, and Allen. The role delivers an exceptional customer experience while servicing LG products in customers’ homes. Full-line technicians diagnose and repair major appliances, TVs, and air-conditioning units; manage inventory; and complete daily administrative tasks. Technicians represent LG to customers and are expected to act professionally. The position involves traveling to customer locations to maintain and repair LG equipment, diagnosing technical problems and performing specialized repairs, documenting findings, deciding whether to repair products or replace parts, and promptly completing paperwork and data entry after each job. Technicians also screen the next day’s service calls in advance and work toward company metrics for customer satisfaction, first-time fixes, revisits, parts management, and overtime percentage. LG provides safety equipment, a vehicle, and diagnostic tools for the work.
Requirements
- At least 1 year of experience in a technical role; appliance repair experience is preferred.
- Experience repairing major appliances, including refrigeration/sealed systems, cooking, and cleaning products.
- Experience using tools and diagnostic test equipment.
- Ability to troubleshoot, diagnose, repair, and document product or system issues properly.
- Valid driver’s license in good standing.
- Ability to obtain appropriate EPA certification.
- Ability to meet field-service physical demands, including continuous bending and lifting up to 50 pounds.
Nice To Haves
- Appliance repair experience.
Responsibilities
- Travel to customers’ locations to maintain and repair LG equipment and ensure product performance.
- Use provided personal protective equipment, vehicle, and diagnostic tools properly.
- Diagnose technical problems and perform specialized repairs on electronics and home appliances.
- Assess problems, document findings, and decide whether to repair products or replace parts.
- Complete paperwork and data entry accurately and promptly after each job.
- Pre-screen the next day’s service calls by gathering information to help diagnose problems before arriving at customers’ homes.
- Meet or exceed company metrics for customer satisfaction, first-time fixes, revisits, parts management, and overtime percentage.
- Manage inventory and perform daily administrative tasks.
Benefits
- No-cost employee premiums for eligible employees and dependents for medical, dental, vision, and prescription benefits.
- 401(k) retirement savings plan with company matching contributions and immediate vesting.
- Paid time off, including company holidays and a combined bank of paid sick and vacation time.
- Performance-based short-term incentives, varying by role.
- Confidential mental health resources.
- Personal fitness goal incentives.
- Paid parental leave and family support programs for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group-rate life and disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
