Field Service Technician Jobs

About The Position

Requirements

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment.
• High school diploma or GED required.
• Excellent troubleshooting and analytical skills.
• Excellent mechanical aptitude.
• Ability to work independently and as part of a team.
• Ability to interact professionally with customers and all of levels of personnel within the organization.
• Strong communicator with excellent verbal and written communications skills.
• Self-directed and well organized with the ability to prioritize workload while providing excellent customer service.
• Demonstrate the ability to learn and apply new knowledge.
• Proficient use of technical software, databases and manuals.
• Ability to function well in a fast-paced environment.
• Excellent driving record and the ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Ability to work any shift and overtime as needed to meet business and customer demands.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to sit.
• Must regularly lift and/or more up to 70 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

• Minimum of three years' relevant heavy equipment field experience is required to be eligible for the $5,000 sign-on bonus.

Responsibilities

• Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair all machine components and systems, including engine/components air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer’s jobsite.
• Disassemble, inspect and determine parts needed.
• Reassemble to factory specifications.
• Interact with customer and answer repair-related questions as required.
• Refer non-repair related questions to supervisor.
• Perform minor electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Work in coordination with team to achieve Continuous Improvement goals and objectives.
• Perform various other duties as assigned.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.
• $5,000 sign-on bonus for eligible new hires.
• $2,000 sign-on bonus for eligible new hires.