Field Service Technician - Window and Doors -New Jersey

Viwinco Windows•, NJ

About The Position

Viwinco is seeking a hands-on Field Service Technician to provide service for its windows and patio doors at customers’ homes in New Jersey. The role involves diagnosing, repairing, and replacing products, ensuring repairs and replacement parts are correctly measured and installed, and confirming that products operate properly. The technician explains product operation and maintenance to homeowners, answers questions, and provides friendly, professional service. The role includes completing field service reports and coordinating with Field Technicians, the Service Manager, and Customer Service. Travel is approximately 25%, with occasional overnight stays depending on the service location.

Requirements

1–2 years of experience in finish carpentry or a related trade.
Valid driver’s license.
Strong verbal and written communication skills.
Ability to stay organized and detail-oriented.
Strong customer-service orientation and focus on first-call resolution.
Ability to listen to feedback and continuously improve.
Empathy and professionalism when working with homeowners.

Nice To Haves

Basic knowledge of window and patio door repair or service.

Responsibilities

Travel to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors.
Measure replacement parts correctly and install them properly.
Test windows and doors to confirm they are fully operational before leaving the home.
Explain operation and maintenance of repaired products to homeowners.
Answer customer questions and provide friendly, professional service.
Complete accurate and timely field service reports.
Collaborate with Field Technicians, the Service Manager, and the Customer Service team.
Resolve service calls efficiently, focusing on customer satisfaction and first-call resolution.
Maintain a professional and courteous attitude during customer interactions.
Perform additional responsibilities as assigned by management.