Field Service Technician – Industrial Machinery

IMA Schelling Group•Morrisville, NC

15h•Onsite

About The Position

IMA Schelling Group USA is hiring a Field Service Technician based out of its Morrisville, North Carolina location. The technician will work independently at customer sites, supported by an experienced North American service organization, and will contribute to machine availability, customer productivity, and long-term customer relationships. The role supports complex industrial machinery and production systems throughout their lifecycle, from installation and commissioning through operator training, maintenance, repair, and upgrades. It is a travel-intensive field position, with travel expected for approximately two weeks at a time followed by one weekend at home between assignments. The position offers an annual salary of $60,000, overtime eligibility, hands-on on-the-job training, a company credit card for approved travel expenses excluding meals, a per diem for eligible travel days, and the ability to retain eligible hotel, airline, and rental-car rewards points.

Requirements

Technical training, an associate degree, or equivalent hands-on experience in mechatronics, industrial electrical systems, industrial mechanics, automation, or a related field.
Practical experience installing, commissioning, maintaining, or repairing complex industrial machinery.
Strong mechanical and electrical troubleshooting skills.
A customer-focused approach and the ability to explain technical topics clearly.
Ability to organize service assignments and work independently at customer sites.
Willingness and ability to travel extensively and spend extended periods away from home.

Nice To Haves

Previous experience as a Field Service Technician.
Familiarity with PLCs, industrial controls, or automation systems.
Experience with machinery used in the woodworking, non-ferrous metals, plastics, composites, or board industries.
Experience training machine operators or maintenance teams.

Responsibilities

Install and commission complex industrial machinery and production systems at customer sites.
Support customers after commissioning and help ensure reliable day-to-day operation.
Troubleshoot mechanical, electrical, and control-related issues and identify effective solutions.
Perform preventive maintenance, repairs, and replacement of machine components and spare parts.
Train customer operators and maintenance personnel in safe and effective equipment use.
Communicate clearly with customers throughout service assignments and provide professional technical support.
Coordinate with internal service colleagues and technical specialists when additional expertise is required.
Document completed work, findings, and recommended follow-up actions.