Industrial Battery Field Service Technician

The Raymond Corporation • Cicero, IL

12d • Onsite

About The Position

As a Battery Power Solutions Technician serving the Southwest Chicagoland territory, you will troubleshoot motive power batteries, chargers, and related equipment; complete installations; and perform unscheduled repairs and scheduled maintenance based on customer needs. The role focuses on providing complete customer satisfaction through polite, professional service. Technicians analyze equipment problems, determine and carry out corrective actions, service batteries and chargers, and maintain customer equipment according to company procedures.

The position also involves maintaining a company service van and its inventory, keeping accurate work orders and service documentation, following safety and hazardous-waste procedures, and complying with customer site safety and housekeeping requirements. The job requires work in restricted, confined spaces, including fitting safely in a forklift operator compartment that is 16 to 20 inches wide. Regular walking and standing may be required.

The company offers an optional four-day work week with 10-hour shifts or a five-day work week with 8-hour shifts. Paid travel time applies after the first 30 minutes per day. The listed wage range is $28–$38 per hour, based on experience.

Requirements

• High school diploma/GED and one to three years of relevant experience in electrical theory, motive power battery and charger repair, or mechanical, electrical, and hydraulic work in a similar environment; equivalent college or vocational education may qualify.
• Valid driver's license and a good driving record.
• Ability to read and interpret schematics, maps, blueprints, and technical service manuals.
• Hands-on experience with AC/DC power conversion, battery systems, high-voltage applications, and material handling equipment.
• Practical experience with chemical reactions involving acids and alkalis in an industrial or technical environment.
• Ability to weld and solder lead using an open-flame torch in accordance with safety and quality standards.
• Strong people, written, and verbal communication skills, including courteous communication with internal and external customers.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to follow verbal, written, and demonstrated instructions accurately and safely.
• Ability to stay current with industry innovations and product offerings and recommend solutions based on customer needs.
• Ability to safely operate drills, grinders, forklifts, hoists, overhead cranes, and hand tools.
• Sound judgment in using internal resources and escalating issues appropriately.
• Willingness and ability to perform additional duties in support of business and operational needs.
• Ability to safely fit inside a forklift operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces.
• Ability to regularly lift and move up to 20 lbs., frequently lift and move up to 50 lbs., occasionally lift and move up to 100 lbs., and rarely lift more than 110 lbs.
• Ability to regularly reach, handle, push, and pull; frequently stoop, kneel, crouch, and crawl; and occasionally climb and balance.
• Ability to walk and stand for extended periods and regularly talk and hear to communicate with team members and customers.

Responsibilities

• Analyze customer equipment breakdowns and recommend corrective actions.
• Determine the appropriate course of action for servicing and repairing customer equipment.
• Repair batteries and chargers based on diagnosed problems.
• Perform scheduled maintenance on contracted customers’ equipment according to company policies and procedures.
• Wash, clean, and neutralize customer batteries at customer sites.
• Follow safety rules and ensure hazardous waste is disposed of properly.
• Open and close work orders with Dispatch, provide written and verbal service repair narratives, and submit accurate paperwork for time worked and repairs completed.
• Account for all paid time.
• Maintain parts inventory and supplies in the service van.
• Keep the service van clean, organized, and free of hazards, and ensure regular maintenance and required repairs are completed.
• Perform manufacturer-authorized modifications according to specifications.
• Maintain personal tools needed to perform the job safely and effectively.
• Follow customer safety and housekeeping guidelines while making repairs at customer sites.
• Maintain awareness of hazardous materials used and follow appropriate personal hygiene practices.
• Perform related duties as assigned or as the situation dictates.

Benefits

• 18 days of paid time off each year and holidays
• Company-provided tools
• Company service van and company-paid gas card
• Medical, dental, and vision benefits effective within 30 days of hire
• 401(k) with 100% company match up to 5% employee contribution
• Flexible spending account (FSA) and health savings account (HSA)
• Parental leave
• Tuition assistance
• Employee Assistance Program
• Profit sharing
• Referral bonus program of up to $2,500
• Optional four-day work week with 10-hour shifts or five-day work week with 8-hour shifts
• Paid travel time after the first 30 minutes per day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED