Industrial Battery Field Service Technician

The Raymond Corporation • Cicero, IL

8h • $28 - $38

About The Position

The Industrial Battery Field Service Technician troubleshoots motive power batteries, chargers, and related equipment; completes installations; and performs unscheduled repairs and scheduled maintenance based on customer demand and need. The role provides polite, professional service and works to ensure complete customer satisfaction.

The technician analyzes equipment breakdowns, determines and performs appropriate repairs, maintains customer equipment and service records, and follows safety, housekeeping, and hazardous-waste procedures. The position also includes maintaining a company service van, its inventory and supplies, and personal tools. The territory is Southwest Chicagoland.

Requirements

• High school diploma/GED and/or one to three years of experience in electrical theory, motive power battery and charger repair in a similar environment, or equivalent college or vocational education.
• Excellent people skills and verbal communication.
• Valid driver's license and a good driving record.
• Proficiency reading and interpreting schematics, maps, blueprints, and technical service manuals.
• Hands-on experience with AC/DC power conversion, battery systems, high-voltage applications, and material handling equipment.
• Ability to deliver professional, customer-focused service and communicate clearly and courteously with internal and external customers.
• Practical experience with chemical reactions involving acids and alkalis in an industrial or technical environment.
• Ability to weld and solder lead using an open-flame torch in accordance with safety and quality standards.
• Strong written and verbal communication skills, including the ability to communicate across organizational levels.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages for technical work.
• Ability to follow verbal, written, and demonstrated instructions accurately and safely.
• Experience staying current with industry innovations and product offerings to recommend solutions based on customer needs.
• Ability to safely operate drills, grinders, forklifts, hoists, overhead cranes, and hand tools.
• Judgment to use internal resources and escalate issues appropriately.
• Willingness and ability to perform additional duties in support of business and operational needs.
• Ability to safely fit inside a forklift operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces.
• Ability to meet the listed physical demands, including lifting and moving up to 100 pounds occasionally, with lifting over 110 pounds rarely required.

Responsibilities

• Analyze customer equipment breakdowns and recommend actions to correct problems.
• Provide professional customer service and promote goodwill with customers.
• Determine corrective actions for equipment service and repairs.
• Repair batteries and chargers based on identified problems.
• Perform scheduled maintenance for contracted customers according to company policies and procedures.
• Wash, clean, and neutralize customer batteries at customer sites.
• Follow safety rules and ensure hazardous waste is disposed of properly.
• Open and close work orders with Dispatch; provide written and verbal repair narratives and submit accurate, timely time and repair paperwork.
• Account for all paid time.
• Maintain parts inventory and supplies in the service van.
• Keep the service van clean, organized, and hazard-free, and ensure its routine maintenance and repairs are performed.
• Perform manufacturer-authorized modifications according to specifications.
• Maintain the personal tools needed to perform the job effectively and safely.
• Remain aware of hazardous materials used and maintain personal hygiene accordingly.
• Follow customer safety and housekeeping guidelines while working at customer sites.
• Perform related duties as assigned or as the situation dictates.

Benefits

• Optional four-day work week with 10-hour shifts or five-day work week with 8-hour shifts.
• Paid travel time after the first 30 minutes per day.
• 18 days of paid time off each year and holidays.
• Company-provided tools.
• Company service van with company-paid gas card.
• Comprehensive benefits package effective within 30 days of hire, including medical, dental, vision, 401(k), FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, and profit sharing.
• Referral bonus program up to $2,500.
• 401(k) with 100% company match up to a 5% employee contribution.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED