Industrial Field Service Technician

Matrix Design Group•Newburgh, IN

4d•Onsite

About The Position

Matrix is seeking an Industrial Field Service Technician to support customers with installation, technical support, field service, training, and startup of the company’s industrial products and systems. The role prioritizes excellent customer service and promoting Matrix products. The technician should be self-motivated, have strong interpersonal skills, and be able to work independently or as part of a small team. The position is based at Matrix’s home office in Newburgh, Indiana, and is not remote. It reports to the Senior Manager of Field Operations. The technician works in a variety of indoor and outdoor customer facilities, travels up to 75%, and may work shifts as required by customers. Work involves exposure to large moving machinery and potential electrical shock. Matrix provides personal protective equipment, which employees are required to wear.

Requirements

Minimum of a Certificate of Completion from a technical or trade school.
Basic computer skills and ability to use Microsoft Office Suite.
Strong time management and organizational skills.
Safety-minded approach, with safety as a priority.
Electrical and mechanical troubleshooting skills.
Excellent communication skills.
Quality-minded, resourceful, and dependable.
Ability to travel up to 75% and work various shifts as required by customers.
Ability to work in indoor and outdoor facilities and near large moving machinery, with potential exposure to electrical shock.
Ability to occasionally stand, walk, stoop, or crouch, and to lift or move up to 10 pounds.
Vision abilities including close, distance, color, peripheral, depth perception, and ability to adjust focus.

Nice To Haves

Industrial maintenance or electrical experience and background.
Fork truck or telehandler maintenance or troubleshooting experience.

Responsibilities

Provide technical support by troubleshooting on site or by phone.
Install, start up, and commission various products.
Oversee and support third-party installers during customer installations.
Test and troubleshoot system functions and train customers in operation and maintenance.
Coordinate service schedules with customers at various locations.
Create detailed reports for installations and technical support issues.

Benefits

First-day coverage of all benefits with no waiting period.
Premium-free medical, dental, and vision insurance, subject to the stated working-spouse condition for major medical coverage.
On-site health clinic.
Basic life insurance equal to two times annual base salary at no cost.
Optional life and Accidental Death and Dismemberment (AD&D) insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Flexible spending accounts for health care and dependent care.
10 paid annual holidays, 3 weeks of PTO, and 5 personal/sick days.
Educational reimbursement program.
Scholarship program.
Optional gym membership.