Field Service Technician - Industrial Systems

Sagent•Trenton, NJ

4d•Onsite

About The Position

This field-based role delivers on-site customer support, equipment maintenance, technical troubleshooting, installations, and emergency repairs across an assigned geographic service region. The technician works independently to help ensure equipment uptime, customer satisfaction, and consistent, high-quality service. Equipment includes commercial scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. The technician represents Sagent in customer-facing work and is expected to demonstrate strong service skills, self-motivation, and mechanical and technical troubleshooting ability. Daily travel by vehicle may account for several hours. Most work takes place within the assigned local region and surrounding communities, though occasional out-of-region travel, overnight travel, or nationwide air travel may be required. The role participates in a rotational on-call schedule and is typically home nightly. A company-provided rental vehicle may be provided for applicable out-of-region assignments. Company-provided onboarding, systems training, and procedural training are delivered by experienced Sagent technicians. Primary work includes independently performing calibrations and preventative maintenance on weighing and wrapping equipment, troubleshooting at the module level, using technical support resources as needed, and assisting other technicians with installations, repairs, and projects. Responsibility for complex repairs or advanced installations may be phased in based on demonstrated proficiency and business needs.

Requirements

Strong mechanical aptitude and technical problem-solving ability.
Proficiency in diagnosing and resolving electro-mechanical, electrical, and PC-based issues.
Familiarity with Windows and Linux operating systems for device configuration and troubleshooting.
Knowledge of TCP/IP networks, device connectivity, and communication protocols.
Ability to learn and use proprietary service software and diagnostic tools.
Strong customer-service orientation and clear, professional communication skills.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to meet eligibility requirements for, obtain, and maintain applicable state Weights & Measures licensing.
Organized, detail-oriented, and able to work independently.
Experience installing, repairing, or servicing processor-controlled or PC-based equipment.
Valid driver’s license with a clean driving record; an MVR is required.
Ability to pass a criminal background check and pre-employment drug screening.
Residence within the assigned service territory.
Ability to work overtime as needed, typically 10–15% and potentially 25% or more during peak periods or based on business needs.
Ability to travel overnight, including occasional nationwide air travel and temporary support of other regions or customer locations, typically around 10% and potentially 25% or more based on operational and business needs.
Ability to safely operate and drive a vehicle for extended periods, including several hours per day.
Ability to stand, walk, bend, kneel, crouch, reach, climb, and work in confined or tight spaces for extended periods.
Ability to safely lift, carry, push, pull, maneuver, and/or move tools, equipment, and materials of varying weights, including heavier items with appropriate assistance or equipment.
Ability to work in industrial, retail, warehouse, and customer-site environments with potential exposure to machinery, moving parts, chemicals, solvents, dust, dirt, fumes, noise, and varying temperatures.
Willingness and ability to wear required personal protective equipment and comply with safety policies, procedures, and customer site requirements.

Nice To Haves

Associate degree in a technical discipline, or an equivalent combination of education, formal training, and experience; highly preferred.
Five years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair, or an equivalent combination of education and experience; highly preferred.
One to three years of electro-mechanical repair experience; highly preferred.
Customer-facing or field service experience; preferred.

Responsibilities

Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment in accordance with company standards and applicable regulatory requirements.
Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics.
Configure, network, and troubleshoot wired and wireless devices.
Communicate findings, next steps, and completed service work clearly to customers.
Travel within the assigned service territory and participate in the rotational on-call schedule.
Maintain an accurate personal inventory of service parts and complete annual counts with less than 5% variance.
Document service activity accurately and close work orders promptly.
Submit expense reports and required paperwork promptly.
Maintain company-issued tools, laptop, phone, and test devices.
Follow safety, quality, and regulatory requirements, including applicable Weights & Measures procedures.
Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues.
Provide detailed problem analysis when escalating issues to higher-level technical personnel.
Maintain professional relationships with customers, colleagues, sales teams, and leadership.
Maintain accurate daily timekeeping and activity punches.
Perform other related duties as assigned.