Industrial Field Service Technician

Matrix Design Group•Newburgh, IN

2d•Onsite

About The Position

Matrix is seeking an Industrial Field Service Technician to support customers with installation, technical support, field service, training, and startup of the company’s industrial products and systems. The role prioritizes excellent customer service and promotion of Matrix products. The technician should be self-motivated, have strong interpersonal skills, and be able to work independently or in a small team. The position is based at Matrix’s home office in Newburgh, Indiana, and is not remote. It reports to the Senior Manager of Field Operations. The technician will work in a variety of indoor and outdoor facilities and travel up to 75%. The role may require working various shifts to meet customer needs. Work involves proximity to large moving machinery and potential exposure to electrical shock. Matrix provides and requires use of personal protective equipment, including hard hats, steel-toe shoes, reflective clothing, earplugs, and safety glasses.

Requirements

Minimum of a Certificate of Completion from a technical or trade school.
Fork truck or telehandler maintenance or troubleshooting experience.
Basic computer skills and ability to use Microsoft Office Suite.
Strong time-management and organizational skills.
A safety-minded approach, with safety treated as a priority.
Electrical and mechanical troubleshooting skills.
Excellent communication skills.
Quality-minded, resourceful, and dependable.
Ability to travel up to 75% and work various shifts as required by customers.

Nice To Haves

Industrial maintenance or electrical experience and background.

Responsibilities

Provide technical support by troubleshooting on site or over the phone.
Install, start up, and commission various products.
Oversee and support third-party installers during customer installations.
Test and troubleshoot system functions and train customers in operation and maintenance.
Coordinate service schedules with customers at various locations.
Create detailed reports about installations and technical support issues.

Benefits

Coverage for all benefits beginning on the first day, with no waiting period.
Premium-free medical, dental, and vision insurance, subject to the stated working-spouse medical coverage condition.
On-site health clinic.
Basic life insurance equal to twice annual base salary at no cost.
Optional life and accidental death and dismemberment (AD&D) insurance.
Short-term and long-term disability insurance at no cost.
401(k) plan with up to an 8% company match.
Health care and dependent care flexible spending accounts (FSA).
10 paid annual holidays.
Three weeks of paid time off.
Five personal/sick days.
Educational reimbursement program.
Scholarship program.
Optional gym membership.