Industrial Field Service Technician

Palmer Manufacturing and Supply•Springfield, OH

About The Position

Palmer Manufacturing & Supply, Inc. is seeking an Industrial Field Service Technician for its Service Department. The role conducts on-site customer installations, equipment startups, commissioning, troubleshooting, and repairs, with travel primarily throughout the United States and Canada and occasionally elsewhere. Travel is typically 25%–50%, may occur on short notice, and commonly lasts from two days to one week. Travel needs fluctuate with customer demand, and travel may include an additional 25% pay. When not performing field service, the technician may help assemble OEM machinery as part of a team, using engineering drawings, schematics, and shop equipment. The position involves mechanical, electrical, pneumatic, and hydraulic work in both customer plants and a warehouse and foundry environment. When working in-house, the schedule is an 8-hour first shift, Monday through Friday, with an unpaid 30-minute daily lunch break. Initial training hours may vary between 6:00 a.m. and 4:30 p.m. based on training needs. Occasional mandatory overtime, including weekends, is required and is common during travel. The position requires wearing safety-toe shoes and safety glasses in designated areas, and willingness to wear a respirator and train to paint equipment if needed. Candidates must be authorized to work in the U.S., hold an unrestricted driver’s license with a driving record acceptable for insurance coverage, be willing and able to travel by automobile and airplane, be able to obtain a passport, and pass a background check. Relocation assistance is not available.

Requirements

Strong mechanical skills.
Basic electrical knowledge to wire components.
Ability to read engineering drawings and schematics.
Ability to operate shop equipment and power tools.
Ability to use and provide personal hand tools.
Ability to work independently or with a team and with limited supervision.
Three to five years of experience in a maintenance or mechanic position.
Must be trainable and willing to learn.
Must be reliable and have a good work ethic.
Good written and verbal communication skills and the ability to communicate professionally and effectively.
Unrestricted driver's license and a driving record that meets the company's insurance requirements; reliable transportation to work.
Authorization to work in the U.S.
Ability to obtain a passport and willingness and ability to travel by automobile and airplane within and outside the U.S.
Must pass a background check.
Ability to stand and walk for extended periods; navigate stairs and ladders multiple times per day; bend, kneel, twist, and work overhead; lift, carry, and lower 50 pounds; work at heights and in compact spaces.
Must wear safety-toe shoes and safety glasses in designated areas.
Willingness to wear a respirator and train to paint equipment if needed.

Nice To Haves

Advanced electrical knowledge.
Experience operating shop equipment and power tools.
Forklift operating experience; willingness to train is required if not experienced.
Experience with MS Outlook and Word.

Responsibilities

Travel to customer sites, sometimes on short notice, to meet service needs, including equipment startup and repair; travel is generally 25%–50% and commonly lasts two days to one week.
Commission new equipment at customer sites and assist with customer installations and repairs.
Troubleshoot machine operations, including mechanical and electrical systems.
Wire and calibrate machine control devices using shop drawings and manufacturer instructions.
Program and troubleshoot PLCs using Allen Bradley RSLogix platforms.
Assemble mechanical, pneumatic, and electrical machine components, including piping and wiring, based on schematics and drawings.
Use drawings, sketches, blueprints, hand tools, power tools, and shop equipment to complete all phases of product work.
Work with production staff to complete jobs on time.
Maintain a safe, clean, and orderly work area.
Communicate with supervisors regarding material inventory, shop supply inventory, and product scheduling.
Help in other areas as directed.
Wear a respirator and train to paint equipment if needed.
Safely drive and operate a forklift, or be willing to train to do so.