[pro beam USA] Senior Field Service Engineer - Industrial Machinery

German American Chambers of Commerce•Chicago, IL

11d

About The Position

pro-beam is seeking an experienced Senior Field Service Engineer to support sophisticated industrial machinery at customer sites throughout North America and at its U.S. facility in Lombard, Illinois. The role focuses on hands-on installation, commissioning, troubleshooting, repair, and maintenance of complex industrial equipment. Previous electron beam experience is not required; comprehensive training in pro-beam's electron beam technology, including vacuum and high-voltage technology, will be provided, with training and collaboration involving technical teams in Germany. The engineer will independently diagnose electrical, mechanical, and control-related failures, perform corrective work, support installations and customer acceptance, and provide technical guidance to customers and service personnel. The position includes periodic activities at the Lombard facility and approximately 50–80% travel, primarily across North America, with occasional international travel for training and technical collaboration. Candidates in the Greater Chicago area are strongly preferred, though other qualified candidates may be considered.

Requirements

Several years of hands-on field service experience with complex industrial machinery or capital equipment.
Strong electrical and mechanical troubleshooting and repair skills.
Experience installing, commissioning, servicing, or repairing industrial equipment.
Ability to independently diagnose machine failures and perform hands-on corrective work.
Ability to read and interpret electrical schematics and technical documentation.
Familiarity with PLC-controlled machinery, industrial drives, motors, sensors, and machine safety systems.
Strong customer-facing communication skills and a methodical troubleshooting approach.
Ability to work independently at customer locations and collaborate with engineering teams when necessary.
Willingness to travel approximately 50–80% across North America and internationally for training.
Valid driver's license.

Nice To Haves

Experience with industrial laser cutting and welding machinery.
Experience with CNC machine tools and multi-axis manufacturing equipment.
Experience with industrial automation and sophisticated electromechanical machinery.
Experience with additive manufacturing equipment.
Experience with semiconductor manufacturing equipment.
Experience with high-voltage or vacuum-based industrial equipment.
Experience with other advanced industrial capital equipment.
Experience with Siemens S7, TIA Portal, industrial motion controls, high-voltage equipment, vacuum technology, or electron beam equipment.

Responsibilities

Install, commission, troubleshoot, repair, and maintain complex industrial machinery at customer locations.
Independently diagnose electrical, mechanical, and control-related machine failures and identify effective corrective actions.
Troubleshoot motors, drives, sensors, electrical circuits, safety systems, machine controls, and industrial communication networks.
Perform mechanical repairs, component replacements, adjustments, and equipment testing.
Support new machine installations, start-up procedures, functional testing, and customer acceptance.
Conduct preventive maintenance, equipment upgrades, and technical service interventions.
Read and interpret electrical schematics, mechanical drawings, and technical documentation.
Collaborate with engineering and service specialists in Germany on complex technical issues.
Provide technical support and training to customers and other service personnel.
Document service findings, repairs, and technical recommendations.
Support service and equipment activities at the Lombard facility as needed.
Participate in technical training in Germany to develop expertise in electron beam, vacuum, and high-voltage technology.

Benefits

Competitive hourly compensation based on qualifications and experience.
Overtime eligibility.
Comprehensive technical training, including training in Germany.
Opportunity to develop expertise in specialized electron beam technology.
Significant independence and responsibility in a senior technical position.
Close collaboration with experienced international engineering teams.
Medical, dental, and vision benefits.
401(k) retirement plan.
Paid time off and paid holidays.
Opportunity to contribute to the continued growth of pro-beam's U.S. operations.