Field Service Manager - Protein Processing Machinery

Cozzini LLC•Elk Grove Village, IL

6d•$110,000 - $150,000

About The Position

Cozzini, a Midera Company, is seeking an experienced Field Service Manager to lead its technical service team supporting protein and pet food producers. The role leads the Field Service team, supports customers, and ensures efficient service operations. It oversees service scheduling, technician development, troubleshooting, and cross-functional collaboration, with an emphasis on customer satisfaction, operational performance, and safety. The position requires up to 35% travel.

Requirements

3–5 years of leadership experience in field service, technical support, equipment service, or related operations in industrial manufacturing or food processing.
Strong mechanical aptitude and a solid understanding of industrial machinery, mechanical components, and basic electrical systems.
Experience managing equipment installations, commissioning, start-ups, operator training, preventive maintenance programs, and customer support.
Ability to diagnose and resolve technical issues, build strong customer relationships, and use service management and business software systems effectively.
Excellent leadership, communication, organizational, and problem-solving skills.
Valid driver's license and ability to obtain and maintain a U.S. passport.
Willingness and ability to travel up to 35% to support customer locations and business needs.

Responsibilities

Lead, coach, and develop Field Service Technicians and technical support personnel.
Set performance expectations and establish training and career development initiatives.
Promote a culture of safety, accountability, continuous improvement, and customer satisfaction.
Provide technical leadership and support for equipment installations, start-ups, troubleshooting, and customer site visits as needed.
Build customer relationships through responsive communication, technical expertise, and effective problem resolution.
Work with customers to improve equipment reliability, operational efficiency, and performance.
Manage service schedules, technician assignments, travel requirements, and resource utilization.
Respond to customer inquiries promptly and ensure service-related issues are resolved.
Monitor service performance metrics and implement process improvements.
Maintain service documentation and reporting and ensure compliance with company standards and procedures.
Collaborate with Engineering, Quality, Manufacturing, and Sales to identify product and service improvement opportunities.
Ensure service activities comply with company safety policies, procedures, and regulatory requirements.
Promote safe work practices for employees, customers, and contractors.