Field Service Manager - Protein Processing Machinery

Cozzini • Elk Grove Village, IL

6d

About The Position

Cozzini, a Midera Company, is a leading manufacturer of food processing equipment serving protein and pet food producers worldwide. The Field Service Manager leads the Field Service team, supports customers, and ensures efficient execution of service operations. The role oversees service scheduling, technician development, troubleshooting, and cross-functional collaboration, with a focus on customer satisfaction, operational performance, and safety. It requires up to 35% travel.

This hands-on service leadership role provides technical support for equipment installations, start-ups, troubleshooting, and customer site visits. The manager develops the team, manages service resources and performance, builds customer relationships, and works with Engineering, Quality, Manufacturing, and Sales to improve products and services.

Requirements

• 3–5 years of leadership experience in field service, technical support, equipment service, or related operations within industrial manufacturing or food processing environments.
• Strong mechanical aptitude and a solid understanding of industrial machinery, mechanical components, and basic electrical systems.
• Experience managing equipment installations, commissioning, start-ups, operator training, preventive maintenance programs, and customer support activities.
• Ability to diagnose and resolve technical issues, build strong customer relationships, and effectively use service management and business software systems.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Valid driver's license and ability to obtain and maintain a U.S. passport.
• Willingness and ability to travel up to 35% to support customer locations and business needs.

Responsibilities

• Lead, coach, and develop Field Service Technicians and technical support personnel.
• Establish performance expectations, training initiatives, and career development opportunities.
• Foster a culture of safety, accountability, continuous improvement, and customer satisfaction.
• Provide technical leadership and support for equipment installations, start-ups, troubleshooting, and customer site visits as needed.
• Build customer relationships through responsive communication, technical expertise, and effective problem resolution.
• Partner with customers to improve equipment reliability, operational efficiency, and overall performance.
• Manage service schedules, technician assignments, travel requirements, and resource utilization.
• Ensure timely responses to customer inquiries and resolution of service-related issues.
• Monitor service performance metrics and implement process improvements.
• Maintain accurate service documentation and reporting, and ensure compliance with company standards and procedures.
• Collaborate with Engineering, Quality, Manufacturing, and Sales to identify product and service improvements.
• Ensure service activities comply with company safety policies, procedures, and regulatory requirements.
• Promote safe work practices for employees, customers, and contractors.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-paid life insurance
• Company-paid disability insurance
• Employee Assistance Program (EAP)
• Paid time off and company holidays
• 401(k) plan with company match
• Ongoing technical and professional development training
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed