Field Service Technician II- Midwest (TX, OK, KS, MO)

Federal Mfg•Sarasota, FL

About The Position

Bartelt Packaging, a ProMach company, is seeking a Field Service Technician to travel to customer sites to repair, maintain, install, integrate, and start up specified packaging equipment. The role provides a communication link between customers and the company, delivering customer service and technical support. When not traveling for field service, the technician provides factory-floor support. The position involves extensive travel within the United States and occasional international travel, and may require occasional 24-hour on-call availability.

Requirements

Technical associate degree or an equivalent combination of education and experience.
At least 3 years of experience in machinery repair.
Knowledge of mechanical principles and willingness to travel extensively within the United States and occasionally internationally.
Good communication and interpersonal skills, with a strong customer-service focus.
Proficiency with Windows and Microsoft Word, Excel, and Outlook.
Ability to train customer personnel on equipment.
Must reside within an hour of a major airport.

Nice To Haves

Experience with flexible packaging material machinery.
PLC programming experience.
Familiarity with PLC/PC systems.

Responsibilities

Install, integrate, repair, and troubleshoot complex flexible machinery, applying technical knowledge and independent problem-solving.
Ensure established inspection, testing, quality, and operating specifications are met.
Direct or oversee customer personnel during machinery installations, integrations, and service work.
Customize machine programs on site when needed to meet customer requirements.
Occasionally provide 24-hour on-call coverage and technical support to customers by telephone.
Provide factory-floor support when not assigned to customer field service or travel.
Train customers in the operation and service of machinery.
Assist customers with aftermarket parts needs while in the field.