Sr Field Service Technician
About The Position
Johnson Controls is seeking a Sr Field Service Technician to install and repair Inventory Control and Video equipment in retail stores. The technician works at customer sites to install, service, troubleshoot, repair, and maintain retail products and equipment. The role also includes documenting service calls and parts used, maintaining parts inventory, demonstrating equipment to customers, and communicating customer satisfaction, sales opportunities, and recurring problems to a manager. The technician may also take on other tasks as needed. The role requires completing company-provided basic EAS/Video new-hire classroom certifications and the RFID Basic Certification, and demonstrating the ability to work independently while solving higher-level troubleshooting issues. The position includes a competitive benefits package.
Requirements
- An associate degree in Electronics is preferred; alternatively, certification or formalized training in Electronics or Networking, or an equivalent technical military background.
- Valid driver’s license.
- Ability to obtain or already possess a state security license, as required.
- Functional and practical comprehension of MS Office and PC skills.
- General knowledge of electronics.
- Mechanical aptitude and ability to use hand and power tools.
- Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 lbs.
- Ability to work in unusual and difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
- Ability to travel and work overtime as needed.
- Strong organizational skills, a positive attitude, and ability to learn quickly.
- Ability to work independently or as part of a team.
- Confident, articulate, and professional speaking abilities.
Nice To Haves
- Associate degree in Electronics.
- Network device setup and programming experience.
- Ability to review plans, diagrams, and flow charts, and use tools to capture work processes associated with executing a project plan.
Responsibilities
- Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
- Track service calls using a computer, including products serviced, work performed, hours, and parts used.
- Maintain an accurate parts inventory at levels that support a first-time fix.
- Demonstrate equipment use to customers and train them to use it properly.
- Keep the manager informed about customer satisfaction, potential sales opportunities, and recurring problems.
- Complete company-provided basic EAS/Video new-hire classroom certifications.
- Complete company-provided RFID Basic Certification.
- Work independently to solve higher-level troubleshooting issues.
- Take care of other tasks as needed.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
