Sr Field Service Technician

Johnson Controls•Tucson, AZ

2d•$29 - $40

About The Position

Johnson Controls is seeking a Sr Field Service Technician to install, service, troubleshoot, repair, and maintain Inventory Control and Video equipment in retail stores and at customer sites. The technician documents service calls, products serviced, work performed, hours, and parts used; maintains inventory to support first-time fixes; demonstrates equipment to customers; and communicates customer satisfaction, potential sales opportunities, and recurring problems to a manager. The role also includes other tasks as needed. The position requires travel within Arizona and overtime as needed, along with completion of company-provided EAS/Video new-hire classroom certifications and RFID Basic Certification.

Requirements

Valid driver’s license.
Ability to obtain or already hold a state security license, as required.
Functional and practical knowledge of MS Office and PC skills.
General knowledge of electronics.
Mechanical aptitude and ability to use hand and power tools.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to travel and work overtime as needed, including willingness to travel within Arizona.
Strong organizational skills, a positive attitude, and ability to learn quickly.
Ability to work independently or as part of a team.
Confident, articulate, and professional speaking abilities.

Nice To Haves

Associate degree in Electronics; alternatively, certification or formalized training in Electronics or Networking, or a technical military equivalent.
Experience with network device setup and programming.
Ability to review plans, diagrams, and flow charts, and use tools to capture work processes associated with executing a project plan.

Responsibilities

Install, service, troubleshoot, repair, and maintain retail products and equipment at customer sites.
Document service calls using a computer, including products serviced, work performed, hours, and parts used.
Maintain accurate parts inventory at levels that support a first-time fix.
Demonstrate equipment use to customers and train them to operate it properly.
Keep a manager informed about customer satisfaction, potential sales opportunities, and recurring problems.
Complete other tasks as needed.
Complete company-provided basic EAS/Video new-hire classroom certifications.
Complete company-provided RFID Basic Certification.
Work independently to resolve higher-level troubleshooting issues.