Sr. Field Service Technician

Honeywell•Morrisville, NC

1d•Onsite

About The Position

As a Sr. Field Service Technician at Honeywell, you will deliver advanced separation and purification solutions for gas, liquids, and industrial processes. You will lead field service operations, support high-quality service delivery and operational efficiency, and contribute to sustainability goals through optimized resource utilization and reduced emissions. The role is based in Charlotte, NC or Raleigh, NC and supports product quality and customer satisfaction through expert technical support and leadership in resolving complex issues. The position involves commissioning control systems, coordinating work with customers, contractors, engineering teams, and other trades, and supporting customer management and sales activities. You will also carry out health, safety, and regulatory compliance tasks and maintain Honeywell assets and project documentation. Travel throughout the Southern U.S. and Caribbean is required, with occasional overnight stays.

Requirements

Associate degree, technical college degree, or bachelor's degree in Engineering; alternatively, a high school diploma or GED and at least 1 year of technically related HVAC field-work experience.
At least 1 year of experience with building systems, programming, PCs, and general networking.
At least 1 year of experience using Microsoft Outlook, Word, Excel, and internet browsers.
At least 1 year of experience with system integration, networking, and software interfaces.
At least 1 year of knowledge of HVAC systems, control systems, mechanical system operation, and building facilities (for HVAC technicians).
At least 1 year of knowledge of networking and integration, including the ability to work with protocols such as BACnet, Modbus, OPC, and LON.
At least 1 year of ability to read and interpret mechanical and electrical drawings and diagrams.
Valid driver's license and a driving record acceptable to Honeywell.
Ability to travel up to 75% throughout the Southern U.S. and Caribbean.
Obtain security and other clearances as required by the customer.

Nice To Haves

Experience leading field service teams and managing customer relationships.
Strong problem-solving skills and the ability to drive continuous improvement.
Customer-focused mindset and ability to work collaboratively across teams.

Responsibilities

Install pre-engineered software, check out control systems, start up and commission systems, and fine-tune operations to customer requirements or job specifications.
Use productivity tools such as wireless commissioning to improve efficiency.
Troubleshoot hardware and software issues and make changes to meet specification requirements, including re-engineering or system redesign when needed.
Perform open-systems and third-party integrations.
Complete technician work within estimated hours and allocated timeframes.
Understand Honeywell’s scope of work and help protect financial impact from scope changes by supporting and obtaining change orders where appropriate.
Follow Configuration Management policy, including backing up changes during installation and archiving Honeywell hardware and software on the Honeywell server (ADEPT).
Coordinate work with other trades, customers, general and mechanical contractors, upper-tier contractors, and Honeywell engineering to complete commissioning effectively.
Work with electrical contractors and ensure installations follow Honeywell drawings and guidelines.
Manage delivery, storage, handling, and correct installation of Honeywell equipment by subcontractors.
Set up and assign work to a balancer as required.
Coordinate with the Solution Design Center or local engineer to understand scope, hardware, software, graphics, and as-built details.
Manage projects valued under $200,000.
Conduct system functional training as required by contract and demonstrate systems to obtain sign-off.
Support sales and project managers with surveys, application selection, and layouts for potential retrofit opportunities.
Support sales and delivery of complex integrated or networked solutions, including layouts, configuration, system architecture design, and customer or consultant presentations when required.
Conduct hazard and risk assessments in accordance with Honeywell policy and regulatory requirements.
Report near misses, incidents, and other opportunities for improvement.
Safeguard Honeywell assets, including tools, proprietary software, and site databases.
Keep documentation and paperwork current, including change requests, extra work, overtime, and commissioning binders.