Sr. Field Service Technician

Voith Group • Appleton, WI

20h • Onsite

About The Position

Voith Paper is hiring a Sr. Field Service Technician in Appleton, Wisconsin. The role is part of the Service & Sales Department and works under the direction of the manager of the MW micro-enterprise business within the Service business. The technician installs equipment at customer sites, supports sales opportunities, and repairs equipment at Voith facilities. The primary focus is installing fiber systems equipment and parts, with frequent travel within North America and occasional international travel. The position also includes working with customers and the Voith Sales Team, coordinating installation activities, and providing technical assistance. This description is not all encompassing and represents a general description of the position’s responsibilities.

Requirements

• High school degree and/or related experience.
• At least 5 years of experience with disc filter maintenance.
• At least 2 years of industrial sales experience, preferably related to paper.
• Experience with installation work in the paper industry and ability to learn details of various fiber system equipment.
• Good mechanical aptitude and basic knowledge of pneumatics, hydraulics, and controls.
• Ability to read mechanical drawings, control schematics, and bills of materials.
• Good verbal and written communication and customer relations skills.
• Ability to work independently without daily direction and recognize and complete needed tasks.
• Ability to comply with company policies and procedures.
• Construction experience in the paper or a similar industry.
• Ability to prioritize and organize multiple tasks and demands, take action, and achieve results.
• Good troubleshooting and problem-solving skills.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Promote a safe work environment in the field and heighten safety awareness among Field Service Technicians.
• Perform supervised and unsupervised field work at customer mill sites.
• Collaborate with customer personnel to plan onsite work.
• Arrange and coordinate sales calls with new and existing customers.
• Work with the Voith Sales Team on business opportunities and provide solutions to customers.
• Participate in installation-related discussions, either in-house or at customer sites.
• Install fiber systems equipment and parts.
• Organize tools and parts needed for field service activities.
• Conduct follow-up visits to complete punch-list items and secure customer acceptance of completed work.
• Identify improvements to materials, methods, and tooling used for field service and repair activities.
• Complete service reports, time records, and expense forms accurately and on time, when applicable.
• Conduct or participate in meetings with managers, coworkers, and customers.
• Travel frequently within North America and occasionally internationally.
• Perform other assigned duties, including providing in-house technical assistance to customers.

Benefits

• Competitive compensation and benefits package.
• 401K with generous company match.
• Tuition reimbursement.
• Flexibility with work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED