Sr. Field Service Technician

Swire Coca-Cola•Tempe, AZ

About The Position

The Sr. Field Service Technician is a member of Swire Coca-Cola’s Field Service team, responsible for repairing, maintaining, and occasionally installing beverage equipment at customer locations. The role focuses primarily on fountain equipment and may also involve repairs to coolers, vending machines, and payment systems. Depending on the territory, the technician may install or remove fountains and cold-drink equipment. The position involves responding to equipment malfunctions, diagnosing complex equipment, providing courteous customer service, and documenting work and materials. The schedule is Tuesday through Saturday, 11:30 a.m. to 8:00 p.m. The role offers opportunities for skill development and career growth.

Requirements

High school diploma or GED.
At least one year of experience in beverage equipment repair, maintenance, or a related field.
Must be at least 21 years of age.
Valid driver's license.
Ability to lift 50 pounds repetitively and occasionally lift up to 80 pounds.
Ability to operate and use a variety of hand and power tools.
Knowledge of electrical systems and components.
Mechanical and technical skills, including the ability to troubleshoot and repair equipment.
Ability to work effectively in a team and follow established procedures.
Willingness to follow safety protocols, including the use of personal protective equipment.

Responsibilities

Perform on-site repairs, part replacements, and adjustments to restore beverage fountains, coolers, and vending equipment to optimal functionality.
Diagnose complex equipment, including B.E.S.T., Freestyle Series, ABS, remote refrigeration, water filtration, hot beverage, juice machines, coolers, and vending equipment, to determine required work, parts, and materials and complete repairs.
Ensure plumbing, electrical, and mechanical connections are properly installed and functioning.
Install, assemble, and configure beverage fountains, cold-drink equipment, and related equipment as needed.
Document travel, labor, and materials using a handheld device.
Check equipment and materials in and out using the designated process.
Maintain accurate parts inventory, estimated at $30,000–$35,000 in value.
Clean and sanitize equipment and the work area after service calls.
Maintain a clean, organized, and safe vehicle.
Provide professional and courteous service at customer locations and address client questions and concerns.
Travel to and from customer locations in the assigned area.
Perform other duties as assigned.

Benefits

Competitive wages, paid biweekly, with optional pay on demand.
Overtime opportunities.
Health coverage with three medical options, dental, and vision.
Health Savings Accounts with company match.
401(k) retirement plan with company match.
Free virtual primary care, acute care, and physical therapy.
Free Employee Assistance Program.
Free safety shoes annually for most roles.
Seven company-paid holidays and three paid floating holidays.
Paid time off, including vacation, sick time, bereavement, jury duty, maternity/parental leave, disability leave, and volunteer time.
Discounted and free product.
Tuition reimbursement.
Opportunities for career advancement.