Sr. Field Service Technician

Swire Coca Cola•Tempe, AZ

About The Position

At Swire Coca-Cola, the Sr. Field Service Technician is a member of the Field Service team responsible for repairing, maintaining, and occasionally installing beverage equipment at client locations. The role responds to equipment malfunctions and provides professional customer service. Work focuses more on fountain repair and may also include repairs to coolers, vending machines, and payment systems. Depending on the territory, the position may require installing or removing fountains and cold drink equipment. The role offers opportunities for skill development and career growth.

Requirements

High school diploma or GED equivalent.
At least 1 year of previous experience in beverage equipment repair, maintenance, or a related field.
Must be at least 21 years of age.
Valid driver's license.
Ability to lift 50 pounds repetitively and occasionally lift up to 80 pounds.
Ability to operate and/or use a variety of hand and power tools.
Knowledge of electrical systems and components.
Mechanical and technical skills, including the ability to troubleshoot and repair equipment.
Ability to work effectively in a team and follow established procedures.
Willingness to follow safety protocols, including using personal protective equipment (PPE).

Responsibilities

Perform on-site repairs, part replacements, and adjustments to restore beverage fountains, coolers, and vending equipment to optimal functionality.
Diagnose complex equipment, including B.E.S.T., Freestyle Series, ABS, remote refrigeration, water filtration, hot beverage and juice machines, coolers, and vending equipment, to identify required work, parts, and materials and complete repairs.
Ensure plumbing, electrical, and mechanical connections are properly installed and functioning.
Install, assemble, and configure beverage fountains, cold drink equipment, and related equipment as needed.
Document travel, labor, and materials using a handheld device.
Check in and check out equipment and materials using the designated process.
Maintain an accurate parts inventory, estimated at $30,000–$35,000 in value.
Clean and sanitize equipment and the work area after service calls.
Maintain a clean, organized, and safe vehicle.
Provide professional and courteous on-site service and address client questions and concerns.
Travel to and from customer locations in the assigned area.
Perform other duties as assigned.