Customer Engineer Sr Maui

NCR Atleos•HAWAII, VIRTUAL, HI

17h•Onsite

About The Position

NCR Atleos is seeking an experienced Field Service Technician III to provide installation, maintenance, and repair services within an assigned territory on Maui, Hawaii. Field Services technicians support banks, retailers, and customers by keeping self-service technology operating reliably. This is a senior-level, customer-facing field role that serves as a first-line response for on-site customer needs. The technician uses advanced technical skills and formal training to diagnose and resolve complex and uncommon issues independently, escalate appropriately, and identify preventative measures. The role also involves organizing and triaging customer issues, accurately recording service information, and communicating professionally to maintain customer satisfaction. Local candidates within the assigned territory are required; relocation assistance is not provided.

Requirements

High school diploma or GED.
At least 3 years of relevant field service or technical support experience.
Knowledge of systems architecture, database management systems, and network/system management.
Familiarity with large servers, mainframe systems, and imaging software.
A+ Certification, CompTIA, Network+ certification, or equivalent technical training.
Strong PC skills, basic electronic skills, and familiarity with specific hardware and operating systems.
Working knowledge of Microsoft Office Suite and Windows operating systems.
Authorized to work in the United States.
Valid driver’s license with a driving record that meets NCR Atleos fleet requirements.
Local candidate within the assigned geographic territory; relocation assistance is not provided.
Ability to perform essential job functions with or without reasonable accommodation, including prolonged driving for several hours per day, rotating and weekend shifts, lifting and carrying tools, parts, and equipment up to 50 lbs., bending, squatting, walking, standing, sitting, reaching, and repetitive hand use requiring fine motor skills.

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Respond promptly and effectively to customer installation, maintenance, and service calls.
Service and support electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
Support peripherals, large system printers, plotters, enterprise-level servers, communication equipment, networks, and item-processing sorters using advanced technical skills.
Perform maintenance repairs and system overhauls, including modular swaps and full unit replacements.
Diagnose and resolve issues related to network faults, traffic, configuration, security, and remote system access.
Capture customer and service information required for accurate invoicing.
Log customer calls, service activity, and expenses incurred during service delivery.
Identify preventative actions, escalate risks as needed, and represent NCR Atleos professionally in the field.