Customer Assistance Representative - Maui Airport

Enterprise•Kahului, HI

11d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative at its Enterprise Rent-A-Car location at Maui Airport. The role provides primarily face-to-face customer service and supports branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental backup in a large home-city branch or airport location. The position pays $21.50 per hour and requires availability for 40 hours per week within 2:30 p.m. to 11 p.m., including weekends and holidays.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license with no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and not require work-authorization sponsorship from the company now or in the future.
Must be able to work 40 hours per week within the hours of 2:30 p.m. to 11 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess rental vehicle condition upon return; process returns, check-ins, and exit-kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting work, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.