Customer Assistance Representative Sr. - Burbank Airport

Enterprise Mobility•Burbank, CA

1d•Onsite

About The Position

Enterprise Mobility’s Enterprise Rent-A-Car brand is hiring a Customer Assistance Representative Sr. to support customers and branch operations at the Burbank airport location. The role provides a high level of customer service, primarily face-to-face, while assisting internal and external customers with branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as rental backup in a large home city branch or airport location. The position is based at 2501 N Hollywood Way, Burbank, CA 91505, and starts at $20 per hour. The representative must have open availability, apart from religious observances, and work 40 hours per week, including days, nights, weekends, and holidays.

Requirements

Must be at least 18 years old.
Must have a valid Driver's License.
Must have a high school diploma or GED equivalent.
Must have at least 1 year of prior customer service or sales experience; retail and customer-facing experience is preferred.
Must have open availability, apart from religious observances, and be able to work full time (40 hours per week), including days, nights, weekends, and holidays.
Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.

Nice To Haves

Retail or customer-facing customer service or sales experience.

Responsibilities

Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone.
Greet customers in a friendly and timely manner.
Provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Understand and communicate rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify Management of known vehicle problems and required vehicle maintenance.
Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform miscellaneous and backup job-related duties as assigned.