Sr. Customer Assistance Representative- Spartanburg

Enterprise Mobility • Spartanburg, SC

1d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its Enterprise Rent-A-Car branch at 986 Asheville Hwy, Spartanburg, South Carolina. The role provides face-to-face and phone assistance to internal and external customers, including rental support, customer service, and administrative assistance. Training is provided locally, along with hands-on experience. The starting pay is $18 per hour based on a 40-hour workweek.

The schedule is Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 6:00 p.m.; Wednesday off; and Saturday from 8:00 a.m. to 1:00 p.m. and Sunday from 9:00 a.m. to 1:00 p.m. on rotating weekends.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience required.
• Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers and other organizations.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess rental vehicle condition upon return; process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment as needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, reports, supply maintenance, and customer billing.
• Perform other miscellaneous job-related and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED