Sr. Customer Assistance Representative- Beaufort

Enterprise Mobility • Beaufort, SC

2d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative (CAR Sr) for its Enterprise Rent-A-Car brand at the Beaufort, South Carolina branch. The role provides face-to-face and telephone support to internal and external customers, helps assess rental needs, and provides rental backup and administrative support through local training and hands-on experience. The position is full-time, based on a 40-hour workweek, with a starting rate of $18 per hour. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The opening is at 239 Robert Smalls Pkwy, Beaufort, SC 29906.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience required.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, customer information, and resolution; communicate with customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone, assess rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and providing assistance as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other job-related miscellaneous and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED