Sr. Customer Assistance Representative- Chiefland

Enterprise • Chiefland, FL

1d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for its Chiefland, Florida branch. The role provides customer service to internal and external customers through face-to-face and telephone interactions. Through local training and hands-on experience, the representative provides rental support, assists customers, and delivers administrative support at a home-city branch or airport location. This is a full-time position with a starting rate of $18 per hour based on a 40-hour workweek. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
• High school diploma or GED required.
• At least two years of customer service or sales experience in retail, guest services, or administrative support.
• At least 12 consecutive months of work or organizational experience.
• Basic experience and understanding of a PC and Microsoft Office products.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug- or alcohol-related convictions on the driving record in the past five years, such as DUI or DWI.
• Ability to read, write, speak, and understand English.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer concerns; provide information and resolve issues for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess rental vehicle condition upon return.
• Process vehicle returns, check-ins, and exit kiosk transactions.
• Represent and market the company while safely and courteously transporting customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED