Sr. Customer Assistance Representative- Summerville

Enterprise Mobility • Charleston, SC

20h • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its Enterprise Rent-A-Car branch at 121 E 5th North Street, Summerville, South Carolina. The role provides customer service to internal and external customers through face-to-face and phone interactions. Through local training and hands-on experience, the representative provides rental backup, assists customers, and delivers administrative support in home-city branches or airport locations.

The position starts at $18 per hour based on a 40-hour workweek. The schedule includes Monday, Wednesday, Thursday, and Friday from 8:00 a.m. to 6:00 p.m.; Tuesday off; and rotating weekends, with Saturday hours from 8:00 a.m. to 1:00 p.m. and Sunday hours from 9:00 a.m. to 12:00 p.m. Wednesday is off when working a weekend.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require work authorization sponsorship from the company now or in the future.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience required.
• Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• Must have no drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Take incoming calls about reservations, rate quotes, and general questions; provide information and resolve concerns for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and miscellaneous assigned calls.
• Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED