Sr. Customer Assistance Representative- Summerville Nexton
About The Position
Enterprise Mobility’s Enterprise Rent-A-Car brand is hiring a Senior Customer Assistance Representative to provide customer service through face-to-face and phone interactions. The role involves assisting internal and external customers, providing rental backup, serving customers, and delivering administrative support at the Summerville branch located at 1672 N Main Street, Summerville, SC 29483. Training is provided locally, along with hands-on experience. This is a full-time position with a starting rate of $18 per hour based on a 40-hour workweek. The schedule is Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 6:00 p.m.; Wednesday is off. Benefits include paid time off, an employee discount, a retirement savings plan, extended health benefits, life insurance, and training and development.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
- High school diploma or GED equivalent required.
- At least one year of prior customer service, retail, or administrative support experience required.
- Must have a valid driver’s license, with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
- Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Nice To Haves
- Some college preferred.
Responsibilities
- Handle incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls involving branches, insurance companies, dealerships, repair shops, and vendors.
- Manage outgoing calls for callbacks, accounts receivable, and other assigned purposes.
- Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
- Greet customers in a friendly and timely manner and provide directions and general assistance.
- Help assess the condition of rental vehicles upon return.
- Process vehicle returns, check-ins, and exit kiosk transactions.
- Market the company while safely and courteously picking up or dropping off customers, assisting them as needed.
- Explain rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and additional equipment.
- Notify management of known vehicle problems and required maintenance.
- Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
- Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
- Perform other job-related and backup duties as assigned.
Benefits
- Paid time off
- Employee discount
- Retirement savings plan
- Extended health benefits, including medical, prescription drug, dental, and vision
- Life insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
