Sr. Customer Assistance Representative- Beaufort

Enterprise • Beaufort, SC

1d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its Beaufort, South Carolina branch. The role provides customer service to internal and external customers through face-to-face interactions and phone support. Through local training and hands-on experience, the representative provides rental backup, assists customers, and performs administrative support for home-city branches or airport locations. The position is based at 239 Robert Smalls Pkwy, Beaufort, SC 29906, pays $18 per hour, and is scheduled Monday through Friday from 9:00 a.m. to 5:00 p.m. The stated workweek is 40 hours.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED equivalent required.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug- or alcohol-related conviction on driving record in the past 5 years.

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer needs; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED