Customer Assistance Representative Sr. - Enterprise Ontario Airport

Enterprise • Ontario, CA

2d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr. (CAR Sr.) for its Enterprise Rent-A-Car location at Ontario Airport. The role provides customer service primarily face-to-face, assisting internal and external customers with branch and rental needs. Through local training and hands-on experience, the CAR Sr. provides administrative support, serves customers, and acts as a rental backup in a large home city branch or airport location.

This is a full-time position working 40 hours per week, with a starting pay rate of $19 per hour. Except for religious observances, the employee must have open availability to work days, nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Must have a valid driver's license.
• Must have a high school diploma or GED equivalent.
• Must have at least 1 year of prior sales experience; retail or customer-facing experience is preferred.
• Must have open availability and be able to work 40 hours per week, including days, nights, weekends, and holidays, except for religious observances.
• Must be authorized to work in the United States and must not require employment authorization sponsorship now or in the future.

Nice To Haves

• Retail or customer-facing sales experience.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer or business partner concerns, providing information and resolutions.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment as appropriate.
• Notify management of known vehicle problems and required maintenance.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform miscellaneous and backup duties as assigned.
• Maintain regular and reliable attendance and punctuality.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED