Customer Assistance Representative Sr. - Aiea Enterprise

Enterprise • Aiea, HI

5d • Onsite

About The Position

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr. (CAR Sr.) for its Aiea Enterprise location. The role provides a high level of customer service to internal and external customers through face-to-face and phone interactions. Local training and hands-on experience will prepare the representative to provide rental support, serve customers, and deliver administrative assistance. The position pays $19.11 per hour and requires 20–29 hours per week, Monday, Tuesday, and Friday, with shifts scheduled between 6:30 a.m. and 5:30 p.m.

Requirements

• Must be at least 18 years old.
• Must have a valid U.S. driver's license with no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
• Must have no drug- or alcohol-related conviction on the driving record in the past five years.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must be able to work 20–29 hours per week, Monday, Tuesday, and Friday between 6:30 a.m. and 5:30 p.m., except for religious observation.

Responsibilities

• Handle incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess their rental needs, and provide friendly, timely service.
• Meet and greet customers, provide directions, and offer general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers, and assist customers as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed