Customer Assistance Representative Sr. - Aiea Enterprise

Enterprise Mobility • Aiea, HI

7d • Onsite

About The Position

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr. for its Enterprise location in Aiea. The role provides face-to-face and phone customer service to internal and external customers, along with rental backup and administrative support. The representative receives local training and hands-on experience. The starting rate is $19.11 per hour. The position requires 20–29 hours per week, working Monday, Tuesday, and Friday between 6:30 a.m. and 5:30 p.m.

Requirements

• Must be at least 18 years old.
• Must have a valid U.S. driver's license with no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
• Must have no drug- or alcohol-related conviction on the driving record in the past five years.
• Must be authorized to work in the United States and not require current or future work authorization sponsorship from the company.
• Must be able to work 20–29 hours per week on Monday, Tuesday, and Friday between 6:30 a.m. and 5:30 p.m., apart from religious observation.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers, and assist them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed