Airport Customer Service Representative
About The Position
The Landline Company is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines. The company is launching service between Schulz–Sonoma County Airport and San Francisco International Airport, allowing passengers to check in and transfer luggage seamlessly between Landline vehicles and partner flights. The Airport Customer Service Representative will join the Schulz–Sonoma County Airport team and assist with passenger check-in and secure bus boarding. The operation runs seven days a week, including holidays, with shifts starting at 4:00 AM and ending around 10:00 PM. The position is expected to start on or around September 17.
Requirements
- High school diploma, GED, or equivalent education.
- Two years of customer service experience, with attention to detail.
- Ability to pass a pre-employment drug test, including marijuana screening, and participate in random drug and alcohol testing for this FAA safety-sensitive position.
- Ability to work a variety of shifts, including shifts between 4:00 AM and 10:00 PM, weekends, and holidays.
- Ability to pass a pre-employment criminal background check to obtain a badge for access to secure airport locations.
- Ability to build rapport with customers, prioritize tasks, and multitask.
- Positive attitude, strong work ethic, and professional demeanor.
- Excellent written and verbal communication skills.
- Willingness to learn new systems and remain flexible in difficult situations.
- Valid driver's license and reliable personal transportation.
- Ability to lift up to 70 pounds.
Nice To Haves
- Experience working with an Airline Passenger Service System.
Responsibilities
- Greet customers and provide information about Landline services.
- Assist customers with the boarding process.
- Answer customer questions and resolve customer concerns.
- Enter passenger information into reservation systems.
- Document and update customer records based on interactions.
- Load and remove customer baggage from Landline vehicles and baggage carousels.
- Develop and maintain knowledge of Landline products and services.
- Complete vehicle preparation, security, and documentation procedures accurately and in accordance with established policies and airport requirements.
- Coordinate passenger, baggage, and vehicle readiness activities to support safe and on-time departures.
- Perform other duties as assigned.
Benefits
- 10 days of paid time off (PTO).
- Flight perks with eligible partner airlines for employees and eligible family members.
- Up to $10,000 per year in company-paid benefits.
- 401(k) retirement plan.
- Medical, dental, vision, short-term and long-term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident insurance coverage.
- Employee Assistance Program.
- Airline Credit Union banking.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Double pay for holiday work.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
