Customer Service Representative - Rapid City Regional Airport

Enterprise•Rapid City, SD

8d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Service Representative (also described as a Customer Experience Representative) for the National/Alamo brand at Rapid City Regional Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products. It also supports the rental process by verifying and documenting driver information to help ensure efficient rental and return experiences. The position pays $18 per hour, with bonus and commission opportunities stated as potentially totaling $12,000 annually. The listed location is 4550 Terminal Rd, Rapid City, SD 57703. Two schedules are listed: Friday through Tuesday, 4:00 p.m. to 1:00 a.m. (Wednesday and Thursday off), or Wednesday through Sunday, 7:00 a.m. to 4:00 p.m. (Monday and Tuesday off).

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company-sponsored work authorization now or in the future.
High school diploma or GED required.
Must have a valid driver's license.
Must have no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions on the driving record in the past five years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Explain rental terms and conditions, vehicle features, and services while providing efficient customer service.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide customer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build job knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform assigned miscellaneous and backup duties related to the job.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.