Customer Service Representative - Rapid City Regional Airport

Enterprise Mobility•Rapid City, SD

9d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Service Representative for the National/Alamo brands at Rapid City Regional Airport. The role provides friendly, efficient customer transactions and company-approved services and products, while facilitating rental and return processes by verifying and documenting necessary driver information. The position is located at 4550 Terminal Rd, Rapid City, SD 57703, and pays $18 per hour, with bonus and commission opportunities potentially totaling $12,000 annually. Available schedules are Friday through Tuesday, 4:00 p.m. to 1:00 a.m., with Wednesday and Thursday off, or Wednesday through Sunday, 7:00 a.m. to 4:00 p.m., with Monday and Tuesday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require employment authorization sponsorship now or in the future.
High school diploma or GED required.
Must have a valid driver's license.
Must have no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions on the driving record in the past five years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local information, and appropriate service information to assist customers.
Answer incoming calls regarding reservations, rate quotes, general questions, and customer or vendor issues; provide information and resolution.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills through on-the-job development and company-sponsored training.
Perform assigned miscellaneous and backup duties.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.