Customer Service Representative - Granite City

Community Partners Savings Bank • Granite City, IL

3d

About The Position

The Customer Service Representative greets customers and assists them with banking needs, including deposits, withdrawals, and loan payments. The role issues money orders and cashier’s checks, maintains an accurate cash drawer, answers questions about debit cards and online banking, protects confidential customer information, and keeps the workspace neat. The representative also helps with ATMs, stop payment orders, and other daily tasks, with the goal of providing excellent customer service.

This is a full-time position working 40 hours each week. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating Saturday shifts from 8:00 a.m. to noon and occasional overtime. The listed pay is $15.50–$16.50 per hour.

Requirements

• High school diploma or equivalent.
• At least one year of cash-handling experience.
• Ability to lift up to 50 pounds.
• Excellent communication, multitasking, and problem-solving skills.
• Attention to detail and accuracy.
• Ability to handle people with tact, poise, and courtesy.
• Integrity and respect for confidentiality.
• Team-oriented mindset and willingness to learn.
• Commitment to service excellence.

Nice To Haves

• Customer-facing experience.

Responsibilities

• Greet customers and assist them with banking needs.
• Process deposits, withdrawals, and loan payments.
• Issue money orders and cashier’s checks.
• Maintain an accurate cash drawer.
• Answer customer questions about debit cards and online banking.
• Keep customer information confidential.
• Keep the workspace neat.
• Help with ATMs, stop payment orders, and other daily tasks.
• Provide excellent customer service.

Benefits

• Health, dental, and vision insurance.
• Education assistance.
• Flexible spending account (FSA).
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) with an annual 3% contribution.
• 80 hours of paid vacation.
• 11 paid holidays.
• 40 hours of paid personal time.
• 32 hours of paid sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED