Customer Service Representative - Lenoir City, TN

Hubbell Incorporated•Lenoir City, TN

About The Position

The Customer Service Representative builds and maintains customer relationships and serves as the first point of contact. The role acts as the HUS lead for organizing and preparing quotation proposals, reviewing customer orders for acceptance, and coordinating technical and commercial requirements. It provides product support and backup to field sales and customers, aims to deliver solutions on time according to customer needs and objectives, and researches and resolves accounts receivable and returned-goods issues. The representative owns a set of accounts or a territory and provides outstanding service. The role works with Engineering, Marketing, Field Sales, customers, and other stakeholders to address product requirements, application questions, and problems. It also supports account growth and coordinates the resolution of complaints, warranty replacements, return-goods requests, and discrepancies.

Requirements

Ability to travel on business-related trips.
Ability to move to various locations within the Company.
Ability to communicate.
Ability to work on a personal computer or other related equipment as required.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communication skills.
Proven ability to manage multiple projects at a time while paying strict attention to detail.

Nice To Haves

BA/BS in Business or a related Marketing field.
2–4 years of customer service experience.

Responsibilities

Own a set of accounts or territory and provide outstanding customer service.
Review quotation requests promptly, obtain competitive feedback when available, and submit requests to business units with relevant comments when applicable.
Organize and review bids with special or non-standard commercial requirements, recommend HPS modifications, and obtain approvals.
Serve as a liaison among Engineering, Marketing, Field Sales, and HPS customers regarding product requirements, application questions, and problems.
Prepare final customer quotations, organizing commercial and technical requirements.
Identify and grow opportunities within the account base and collaborate with sales teams to support growth attainment.
Review purchase orders to ensure requirements are defined and documented, resolve differences before order entry, and confirm HPS can meet contractual requirements.
Discuss important quotations, significant purchase orders, returned-goods requests, and other important transactions with CSS, TM, and RVP.
Coordinate resolution of customer complaints, warranty replacements, returned goods, and discrepancies.
Resolve credit and accounts receivable issues.