Banking Center Manager II | Granite City

Busey Bank•Granite City, IL

About The Position

The Banking Center Manager II (BCM) manages a banking center designated as larger in asset size, higher in transaction volume, and/or elevated in staffing levels. The BCM leads sales, service, and operations, holding the team accountable for needs-based selling of bank products and services to customers and non-customers to grow the banking center. The role supervises, mentors, and coaches the team to achieve sales, service, and operational goals through Service Excellence. This position reports to the Market or Regional Manager. The BCM leads customer service and relationship management, sales and business development, operations, compliance and risk management, and associate development. The manager supports customers’ financial needs, develops relationships with consumers and businesses, oversees banking center performance and daily operations, and ensures compliance with bank policies, procedures, regulatory requirements, and privacy regulations. The role requires at least five years of banking or management experience in progressively responsible roles at a financial institution or related business field. A bachelor’s degree is preferred. Managers who lend must maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS). Knowledge of Microsoft Office is required.

Requirements

At least 5 years of banking or management experience in progressively responsible roles at a financial institution or related business field.
Strong sales and customer service skills.
Strong oral and written communication skills.
Ability to make independent decisions about banking center operations when precedents may not exist.
Ability to analyze and solve complex problems.
Ability to take reasonable care to prevent organizational loss.
Ability to perform duties under frequent time pressures.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is not active at hire, obtain active registration immediately upon employment. Failure to maintain active registration may prevent lending and result in disciplinary action, up to and including termination.

Nice To Haves

Bachelor’s degree preferred.
Familiarity with and support of mergers and acquisitions as they relate to retail banking.

Responsibilities

Lead by example in providing exceptional customer service and professionally resolving complex inquiries, complaints, and concerns.
Serve as a primary contact for high-net-worth consumer and business customers when applicable, offering tailored financial solutions.
Cultivate and maintain long-term customer relationships and ensure customers’ financial needs are met.
Lead sales efforts to achieve assigned quarterly and annual banking center goals and oversee overall sales and service performance.
Model and coach established Service Excellence standards and expectations.
Coordinate staffing plans and personnel needs with the Market Manager.
Supervise, evaluate, coach, and provide corrective counseling to banking center associates as needed.
Promote a needs-based sales environment through role modeling, sales meetings, individual coaching, and recognition.
Attract new business clients through local business networking and community partnerships.
Partner with other Line of Business leaders to expand customer relationships collaboratively.
Develop relationships with business customers and address their business and consumer financial needs.
Complete other banking center-specific responsibilities assigned by Consumer Leadership.
Oversee banking center audits, including the Risk & Compliance Quarterly Review.
Ensure the team complies with bank policies, procedures, regulatory requirements, and privacy regulations, protecting customer data.
Monitor and detect suspicious or potentially fraudulent activity and escalate issues as appropriate.
Oversee daily operations, including cash balancing, office supplies, and support for opening and closing the banking center.
Coach and develop associates to support sales goals, policy and procedure adherence, and exceptional customer service.
Understand associates’ career objectives and provide mentoring and training to support their development.
Ensure the team completes required training on time.
Use available Associate Development Programs to build team skills and knowledge.

Benefits

401(k) match
Profit sharing
Employee stock purchase plan
Paid time off
Medical insurance
Dental insurance
Vision insurance
Company-paid life insurance
Long-term disability
Supplemental voluntary life insurance
Short-term disability
Wellness incentives
Employee assistance program
Pre-tax health savings accounts for eligible associates
Flexible spending accounts for eligible associates
The role may be eligible for a bonus or incentives based on company and individual performance.