Banking Center Manager

First Merchants Brand•Sterling Heights, MI

About The Position

First Merchants Bank is seeking a Banking Center Manager to develop and implement sales plans, coach and develop the team, provide managerial leadership and direction to banking center staff, and oversee the center’s operational soundness. The role drives deposit, loan, and partner referrals; grows client relationships and market share through sales and business-development activities; and ensures the team delivers the bank’s Gold Standard for Service expectations. The manager leads sales routines, including regular team meetings and coaching conversations, and develops employees’ sales and service behaviors. The role also supports customers directly by opening accounts, processing consumer and business loan applications, and resolving inquiries, problems, and complaints within the manager’s scope of authority.

Requirements

High school diploma or equivalent (GED).
At least three years of sales, management, banking, or related experience, including experience in a lead or supervisory capacity.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment; employees hired or transferring into the position must meet qualification requirements within three months of hire.
Obtain Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage a sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect banking center operations and compliance.
Develop and implement sales and marketing strategies to drive deposit, loan, and partner referrals and grow client relationships.
Conduct outside sales calls and participate in business-development activities to nurture relationships and grow market share.
Market business and consumer banking functions, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
Ensure banking center teams and partners deliver the Gold Standard for Service expectations.
Promote understanding of business deposit and lending products and expand client relationships through ongoing outside business-calling activities.
Open accounts and process consumer and business loan applications.
Resolve customer inquiries, problems, and complaints within scope of authority, using service-to-sales techniques to address financial needs.
Create and foster a strong employee experience within the banking center.
Implement sales-management routines to coach, teach, train, and inspect sales activities.
Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
Hold monthly formal and informal coaching conversations focused on sales and service behaviors and the production associated with those behaviors.
Coach bankers in using guided conversations and sales tactics to expand client relationships and increase share of wallet.