Banking Center Manager

Home Bank•Welsh, LA

10d

About The Position

The Banking Center Manager generates, maintains, and services profitable business and retail customer relationships while leading a productive banking center staff and ensuring proper daily branch operations. The role manages the banking center’s performance and profitability, coordinates sales strategies, supports customer service, and ensures regulatory and policy compliance. The manager works the banking center’s hours of operation, including Saturday banking, and performs other duties as assigned by leadership. The manager recruits, coaches, develops, and evaluates employees; creates a team environment focused on branch goals; and ensures staff complete required compliance training and follow Home Bank policies and procedures. A bachelor’s degree in a business-related field is preferred. Five years of banking experience, at least two years of lending authority, and the ability to receive and maintain NMLS certification are required. Good credit is a must, and a credit report is required for employment.

Requirements

Five years of banking experience, including an extensive background in financial institution operating policies and procedures and banking regulations.
At least two years of lending authority.
Excellent leadership and team-building skills.
Excellent analytical and problem-solving skills, including the ability to diagnose, resolve, or escalate critical situations.
Must receive and maintain NMLS certification.
Good credit is required; a credit report is required for employment.

Nice To Haves

Bachelor’s degree in a business-related field preferred.

Responsibilities

Proactively manage and grow the banking center using entrepreneurial business management skills to meet financial objectives.
Build partnerships with internal support areas and other lines of business, and coordinate procedures to maximize cross-selling opportunities.
Generate, maintain, and service profitable business and retail customer relationships.
Monitor banking center income and expenses to maximize profitability.
Manage staff, including recruitment, coaching and development, disciplinary actions, performance evaluations, and vacation and timesheet approvals.
Ensure regulatory compliance and adherence to Home Bank policies and procedures.
Plan, organize, direct, and control banking center operations, including quality control, exceptions, security equipment testing, and audits.
Handle customer service needs such as account openings, safe deposit transactions, wire transfers, account records and paperwork, debit card issuance, loan applications, and customer inquiries or problems.
Ensure customer issues are resolved in a timely manner.
Coordinate sales strategies with the Retail Group Lead.
Communicate important information to staff in a timely manner and maintain an understanding of banking center performance.
Diagnose branch inefficiencies and develop action plans to address them.
Maintain a professional, business-like atmosphere and ensure customer satisfaction and consistent service quality.
Attend meeting routines established by the Retail Group Lead and work banking center hours, including Saturdays.
Establish a team environment in which branch employees work toward meeting or exceeding branch goals.
Coach employees on sales and service techniques that identify customer financial needs and support employee development.
Create personal development plans and other action plans for employees as needed.
Ensure annual required compliance courses are completed on time and deliver performance evaluations as required.
Include the leadership team in management responsibilities when applicable.
Perform other duties as required or assigned by leadership.