Banking Center Manager

Old National Bank•Ann Arbor, MI

About The Position

The Banking Center Manager leads a high-performing team and is accountable for the banking center’s overall performance, including sales growth, client satisfaction, operational excellence, and team development. The manager builds an engaged and accountable team, coaches performance, and ensures team members deliver consultative, relationship-based service and execute sales and service strategies consistently. In partnership with Market leadership and operational risk partners, the manager ensures the banking center operates in accordance with policies, procedures, and regulatory requirements while supporting client experience and business growth. The role also contributes directly to results through personal production and client engagement, develops community partnerships, and connects clients with Old National’s broader capabilities.

Requirements

At least 4 years of experience in banking, retail, or a client-facing environment, including exposure to sales, lending, and relationship management.
Demonstrated ability to lead, coach, or influence others to achieve performance goals.
Understanding of consumer lending, sales processes, and client relationship management practices.
Effective communication and interpersonal skills, with the ability to build relationships and influence across roles.
Ability to manage multiple priorities in a fast-paced environment while maintaining focus on clients and the team.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

Bachelor’s degree in business or a related field, or an equivalent combination of education and relevant work experience.
Leadership experience in a team-based or multi-functional environment.
Bilingual proficiency in Spanish.

Responsibilities

Own overall banking center performance, including loan, deposit, and referral goals; monitor metrics and take action to improve results and sustain growth.
Partner with Market leadership to align on goals, strategies, and business opportunities.
Contribute to results through personal production and client engagement.
Build community presence and partnerships to drive business development and enhance the bank’s reputation.
Collaborate across the market to connect clients to Old National’s full range of capabilities.
Lead a client-centric culture focused on understanding client needs, providing advice, and delivering personalized financial solutions.
Grow consumer and business relationships through proactive outreach, referrals, and consistent execution of the sales process.
Promote effective cross-selling, partner referrals, and use of digital solutions to deepen client relationships.
Engage directly with clients to resolve issues, strengthen relationships, and reinforce trust.
Build and develop a high-performing team focused on client experience, growth, and operational excellence.
Provide regular coaching and feedback to strengthen performance and consultative sales capabilities.
Set clear expectations, monitor progress, and hold team members accountable for results and behaviors.
Attract, develop, and retain talent, building a pipeline for future roles.
Ensure consistent execution of policies, procedures, and regulatory requirements, reinforcing accountability for accuracy and compliance.
Partner with the Market Service Leader to maintain operational discipline, controls, and audit readiness.
Balance client experience with strong risk management to protect clients and the bank.