Banking Center Manager

Old National Bank • Elburn, IL

1d

About The Position

The Banking Center Manager leads a high-performing team to deliver exceptional client experiences and strong financial results. The manager is responsible for overall banking center performance, including sales growth, client satisfaction, operational excellence, and team development. They build and develop talent, foster engagement and accountability, and equip team members to meet client needs through a consultative, relationship-based approach. The role includes coaching performance, reinforcing expectations, and driving consistent execution of sales and service strategies. In partnership with Market leadership and operational risk partners, the manager ensures the banking center follows applicable policies, procedures, and regulatory requirements while maintaining a focus on client experience and business growth.

Requirements

• Bachelor’s degree in business or a related field preferred, or an equivalent combination of education and relevant work experience.
• At least 4 years of experience in banking, retail, or a client-facing environment, including exposure to sales, lending, and relationship management.
• Demonstrated ability to lead, coach, or influence others to achieve performance goals, preferably in a team-based or multifunctional environment.
• Understanding of consumer lending, sales processes, and client relationship management practices.
• Effective communication and interpersonal skills, with the ability to build relationships and influence across roles.
• Ability to manage multiple priorities in a fast-paced environment while maintaining client and team focus.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

• Bachelor’s degree in business or a related field.
• Bilingual proficiency in Spanish.

Responsibilities

• Own overall banking center performance, achieve loan, deposit, and referral goals, monitor metrics, and take action to improve results and sustain growth.
• Partner with Market leadership to align on goals, strategies, and opportunities.
• Contribute to results through personal production and direct client engagement.
• Build community presence and partnerships to drive business development and enhance the bank’s reputation.
• Collaborate across the market to connect clients with the full range of Old National capabilities.
• Lead a client-centric culture focused on understanding client needs, providing advice, and delivering personalized financial solutions.
• Grow consumer and business relationships through proactive outreach, referrals, and consistent execution of the sales process.
• Promote effective use of cross-selling, partner referrals, and digital solutions to deepen client relationships.
• Engage directly with clients to resolve issues, strengthen relationships, and reinforce trust.
• Build and develop a high-performing team focused on client experience, growth, and operational excellence.
• Provide regular coaching and feedback to improve performance and consultative sales capabilities.
• Set clear expectations, monitor progress, and hold team members accountable for results and behaviors.
• Attract, develop, and retain talent while building a pipeline for future roles.
• Ensure consistent execution of policies, procedures, and regulatory requirements, reinforcing accountability for accuracy and compliance.
• Partner with the Market Service Leader to maintain operational discipline, controls, and audit readiness.
• Balance client experience with strong risk management to protect clients and the bank.

Benefits

• Competitive compensation with a salary and incentive program.
• Medical, dental, and vision insurance.
• 401K.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to support engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager