Banking Center Manager

Camden National Bank•Waterville, ME

About The Position

The Banking Center Manager II oversees a banking center with a deposit base exceeding $35 million. The role is responsible for business development and customer relationship growth, achieving sales goals, leading service and sales management, managing the office, and overseeing risk and compliance. The manager directs banking center staff and ensures performance meets or exceeds service, sales, financial, and operational goals. Responsibilities may evolve with organizational, technological, or staffing changes, and other duties may be assigned. The manager leads consumer and small-business development, builds and retains customer relationships, promotes bank products and solutions, and engages with customers, business representatives, and community organizations. This position also manages staff and facility operations, oversees lending activities and compliance, and supports the Bank’s Community Reinvestment Act (CRA) Policy. It supervises 3–10 banking center staff and is accountable for their overall direction, coordination, and evaluation. The successful candidate will have a bachelor’s degree or five to ten years of related experience and/or training, or an equivalent combination. The role requires communication, mathematical, problem-solving, and computer skills, including familiarity with accounting, contact management, database, internet, spreadsheet, and word-processing software. The work environment typically has moderate noise. The position regularly involves talking or hearing; frequently involves standing, walking, and sitting; occasionally involves handling and reaching; and may require lifting or moving up to 25 pounds.

Requirements

Bachelor’s degree from a four-year college or university, or five to ten years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to solve practical problems, work with concrete variables where standardization is limited, and interpret written, oral, diagrammatic, or schedule-based instructions.
Knowledge of accounting software, contact management systems, database software, internet software, spreadsheet software, and word-processing software.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Direct banking center staff to achieve service, sales, financial, and operational goals.
Lead service and sales management and implement programs to retain, expand, and acquire customer relationships.
Manage, develop, coach, motivate, and hold staff accountable for performance.
Lead and participate in consumer and small-business development activities.
Build, expand, and retain customer relationships using trusted relationship skills.
Promote the bank’s products and solutions to customers, business representatives, and community or civic organizations.
Manage recruiting, employee development, engagement, and performance management.
Assess local market conditions and identify current and prospective sales opportunities.
Examine, evaluate, and process customer loan applications in accordance with established procedures for assets, records, collateral, and securities.
Direct, coordinate, and monitor implementation of policies and procedures for granting or extending lines of credit and real estate, consumer, and commercial loans.
Oversee risk and compliance within the banking center, including formal audit results.
Manage the banking center facility and day-to-day operations.
Support and promote the Bank’s CRA Policy.
Interview, hire, train, assign work to, appraise, reward, and discipline employees; address complaints and resolve problems.