Banking Center Manager

HomeTrust Bank • Cary, NC

1d

About The Position

The Banking Center Manager helps lead business development and provides leadership support to the team. The role assists the Regional Market Leader in administering and directing the sales, business development, marketing, and operations of a business center. It manages daily activities that promote growth and support relationship banking and quality service objectives.

The manager drives business center performance, develops and coaches employees, maintains high-quality customer service, and grows business through marketing and community involvement. The role also oversees daily operations, cash management, regulatory and security compliance, and coordination with other bank teams. The manager collaborates with the Regional Market Leader on staffing and employee performance and works with Treasury Management Services to source clients and implement services.

The position operates in a professional office environment and routinely uses standard office equipment. Physical requirements include close and distance vision, adjusting focus, reaching, shifting, lifting up to 25 pounds, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, communicating accurately, and moving around the office to attend meetings or access files and equipment. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• At least 8 years of banking experience as a proven sales leader, including new account opening and lending processes such as HELOC.
• Experience in sales and service leadership roles.
• S.A.F.E. registration required at the time of employment.
• Proven sales and customer service skills.
• Ability to lead sales and service teams and develop their performance.
• Familiarity with federal and state banking regulations, including the Bank Secrecy Act and USA Patriot Act.
• Knowledge of loan and deposit processing functions, requirements, and procedures.
• Ability to successfully complete in-house and HELOC training programs.
• Ability to learn, demonstrate, and foster HomeTrust’s corporate culture through actions and words.
• Personal initiative and ability to serve as a positive example for others.
• Proficiency with Microsoft Office products.
• Strong attention to detail, organization, and communication skills.

Nice To Haves

• Bachelor’s degree in a related field.

Responsibilities

• Drive business center performance to meet or exceed sales and service goals.
• Develop and coach business center employees to support performance and growth.
• Ensure fast, courteous, and high-quality customer service.
• Develop additional business through community relations.
• Create, implement, and modify targeted calling plans and strategies for the manager and branch staff.
• Manage daily business center operations and work with the Business Operations Specialist to ensure efficiency and compliance with operational and security policies, audits, and reporting requirements.
• Accurately maintain business center cash, including vault and ATM funds.
• Cross-sell and refer the bank’s products and services.
• Deliver micro-lending products.
• Collaborate with the Regional Market Leader on interviewing, hiring, training, planning, assigning, and directing employee work.
• Assist the Regional Market Leader with employee performance management, appraisals, and complaint resolution.
• Source new Treasury Management clients, complete paperwork to implement services, and partner with Treasury Management Services.
• Coordinate interdepartmental goals to align with company goals and vision.
• Provide ongoing employee feedback, set measurable performance goals, and ensure appropriate professional development opportunities.
• Collaborate across bank business lines to identify sales opportunities, provide an outstanding customer experience, and cross-sell or refer products and services.
• Increase HomeTrust Bank brand awareness through marketing, community involvement and leadership, and value-added ideas.
• Proactively source new business by completing marketing tasks and identifying cross-sell opportunities.
• Maintain the confidentiality and security of sensitive information.
• Follow corporate policies and procedures, applicable federal and state laws and regulations, and complete mandatory annual compliance training.
• Follow BSA, AML, CIP, OFAC, lending, consumer compliance, and fair lending requirements to help identify and deter unlawful activity.
• Perform other assigned duties and special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED