Banking Center Manager

Lone Star National Bank • McAllen, TX

1d • Onsite

About The Position

The Banking Center Manager (BCM) manages the banking center’s growth and daily operations, executes organizational strategic objectives, and creates local tactics to maximize productivity and employee development. The manager develops and manages monthly action plans to increase sales of bank products and services, and leads, coaches, motivates, and develops the team. This position oversees all assigned banking center staff and reports to the Regional Sales Manager. The role may require rotation between banking centers and cross-training in other departments as needed.

The BCM manages lobby activity and teller operations, including audit, compliance, risk, sales, service, opening and closing, and facility upkeep. The manager supports customers with deposit account openings, consumer and small-business loans when applicable and authorized, credit cards, and other banking products and services. The position also promotes customer loyalty and retention, meets individual and banking center goals, and develops community business opportunities.

The role requires flexible hours Monday through Friday and a Saturday rotation, with hours fluctuating according to business needs. The manager must be able to travel within the community to seek new business opportunities. Employees must attend required training and comply with applicable banking laws, regulations, and bank policies. The employer is an Equal Opportunity/Affirmative Action Employer.

Requirements

• High school diploma or GED.
• Cash-handling experience.
• Five years of banking experience or three years of experience at Lone Star National Bank.
• Prior management experience; equivalent leadership-role experience may substitute.
• Ability to learn and adapt to new information and technology platforms.
• Proficiency with personal computers and Microsoft Word, Excel, and Outlook.
• Thorough understanding of corporate account documentation and consumer loan documentation, including proficiency with BSA and CIP.
• Bilingual fluency in English and Spanish is required.
• Ability to work flexible hours Monday through Friday and a Saturday rotation, with hours varying according to business needs.
• Ability to travel within the community to pursue new business opportunities.

Nice To Haves

• Bachelor’s degree in business, marketing, or a related field is preferred.
• Teller experience is preferred.

Responsibilities

• Provide a welcoming environment and communicate professionally with the team during daily huddles, coaching sessions, monthly meetings, and presentations.
• Coach the team to deliver exceptional customer service and apply critical thinking and problem-solving to identify or resolve customers’ financial needs.
• Manage banking center lobby activity and teller operations, including audits, compliance, risk, sales, service, opening and closing, and facility upkeep.
• Hire, coach, counsel, and evaluate team members, identifying strengths and development opportunities and supporting their career plans.
• Manage the banking center portfolio and use reports to identify sales opportunities, deepen client relationships, promote loyalty and retention, and address performance gaps.
• Provide customer service, including opening deposit accounts, assisting with consumer and small-business loans when applicable and authorized, offering credit cards, and cross-selling other bank products and services.
• Ensure targets for loan and deposit growth, past dues, delinquency ratios, and charge-offs are attained.
• Work toward banking center and individual sales and referral goals by cross-selling and referring customers to bank business partners for complex financial needs.
• Stay involved in the community to increase the bank’s visibility and support new and existing business opportunities.
• Manage time and capacity effectively to complete responsibilities and meet deadlines.
• Participate in role-specific and other required bank training programs.
• Maintain knowledge of internal risk controls and loss prevention, report suspicious or unusual customer activity according to bank policy, and ensure staff adherence.
• Maintain knowledge of and comply with federal and state laws, regulations, bank policies, procedures, and internal audit controls; ensure staff adherence.
• Maintain knowledge of BSA, OFAC, USA Patriot Act, CIP, and AML requirements and ensure staff adherence.
• Perform other related duties as assigned, including cross-training and rotating between banking centers as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED