Banking Center Manager

Northeast Bank•Bangor, ME

8h•$70,000 - $100,000

About The Position

Northeast Bank is seeking a Banking Center Manager to lead the daily operation and growth of a full-service Banking Center. The Manager is both a sales leader and an active sales contributor, with deposit growth as the primary focus. The role develops new business, deepens existing customer relationships, builds primary banking relationships, and maintains a disciplined pipeline of opportunities. It also coaches and motivates the Banking Center team, monitors sales and relationship-building activity, and establishes accountability for behaviors and results that support Banking Center goals. The Manager builds brand awareness through community involvement, networking, referral-source development, and visible market leadership while ensuring an exceptional customer experience and sound operational execution. The position oversees sales, service, business development, talent leadership, community development, and compliance and operational responsibilities. The Manager leads Senior Relationship Bankers, a Lead Teller, and Teller team members; manages human resources processes; and serves as a communication link between the Banking Center, other departments, and senior leadership. Some travel and unpredictable hours, including Saturday, are required.

Requirements

Bachelor’s degree in business administration, finance, or a related field, or equivalent banking or financial industry education and experience.
Five or more years of progressive and successful retail banking, financial services, and/or management experience, with a track record of building a high-performing sales and service culture.
Strong knowledge of retail banking, including consumer and business deposit products, deposit-growth strategies, relationship expansion, and appropriate referrals to internal business partners.
Demonstrated success as an individual sales contributor acquiring new relationships, growing core deposits, deepening existing relationships, and earning primary financial institution status.
Ability to manage a sales pipeline, establish activity expectations, interpret performance results, and coach to behaviors and outcomes.
Leadership ability to inspire, motivate, develop, and hold members of a retail banking sales and service team accountable.
Strong business development, relationship management, prospecting, networking, and lead-generation skills.
Excellent communication, interpersonal, consultative sales, coaching, and presentation skills.
Ability to prioritize responsibilities, maintain consistent follow-through, and adapt to change.
Ability to teach, coach, and foster development in others.
Active involvement in local community organizations and demonstrated ability to build brand awareness and referral relationships.
Ability to remain stationary for long periods, occasionally lift up to 25 pounds, and ascend and descend one flight of stairs.
Ability to work unpredictable hours, including Saturday, and travel as required.

Responsibilities

Lead retail sales, service, and business development for a full-service Banking Center while contributing to individual sales.
Meet Banking Center goals, prioritizing deposit growth, new customer acquisition, retention, relationship expansion, and primary banking relationships.
Develop new business and deepen customer relationships through proactive outreach, needs-based conversations, targeted calling, appointment setting, networking, referrals, and follow-up.
Set expectations for sales and relationship-building activity across the team and monitor activity and results.
Maintain an accurate pipeline of prospects and opportunities, and review the team’s pipeline to ensure follow-through and progress toward goals.
Coach team members through observations, sales huddles, check-ins, pipeline reviews, and actionable feedback.
Promote a sales and service culture aligned with the Bank’s strategic, financial, and operational objectives.
Support effective customer onboarding and ongoing engagement, encouraging appropriate product and service use and identifying opportunities to deepen relationships.
Build and manage referral sources, community relationships, centers of influence, and internal partnerships.
Collaborate with internal business partners to address customers’ financial needs and make appropriate referrals across lines of business.
Maintain knowledge of competitors, market conditions, customer needs, and opportunities in the communities served.
Lead by example in relationship management and sales, using needs-based conversations to provide appropriate solutions and establish lasting customer relationships.
Lead and coach the Banking Center team to assess needs, recommend solutions, and expand customer relationships; ensure team members demonstrate appropriate knowledge, behaviors, and follow-through.
Create a welcoming and engaging customer environment, maintain knowledge of Bank products, services, technologies, and customer-experience practices, and build that knowledge across the team.
Address routine and complex customer needs and resolve escalated concerns with sound judgment, urgency, and care.
Provide observational coaching, recognition, and constructive feedback to reinforce strong customer experiences.
Develop and lead a high-performing team of Senior Relationship Bankers, a Lead Teller, and Teller team members, setting expectations for sales, relationship growth, customer experience, and operational performance.
Translate Banking Center goals into individual expectations, monitor progress, identify performance gaps, and establish coaching and action plans.
Motivate and recognize team members while holding them accountable for relationship-building activity, pipeline follow-through, and measurable results.
Manage recruiting, interviewing, onboarding, training and development, performance management, disciplinary actions, career development, recognition, and retention.
Represent the Bank in the community and increase brand awareness in the communities served.
Participate in community organizations, networking activities, business events, and market outreach to understand local needs, build referral relationships, and generate sales opportunities.
Develop and execute a community and networking plan aligned with Banking Center growth priorities, and follow up on opportunities generated.
Meet established Bank CRA and community development expectations, and engage the team in appropriate community development, networking, and Bank-sponsored activities.
Build reciprocal community and referral-source relationships and represent the Bank professionally.
Ensure compliance with applicable laws, regulations, and Bank policies and procedures, and ensure required compliance training is completed by the Banking Center team.
Maintain security procedures to protect the team and the Bank from unnecessary risk and exposure.
Communicate directives, financial performance, initiatives, and other pertinent information between the Banking Center, departments, and senior leadership.
Control expenses, remain within budget, explain significant variances, and plan and prioritize work for self and the Banking Center team.
Successfully complete technical and regulatory training required by the Bank.